Ashel Saini
Maharashtra
Summary
Experienced professional with a focus on overseeing daily operations in a service-oriented group. Ensures smooth coordination and efficient management of assigned responsibilities. Brings an energetic and optimistic approach to work, with a proven track record of leading and contributing to projects both independently and as part of a team. Leveraging over 3 years of banking sector experience, possesses strong skills in customer service, administrative support, time management, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Manager - (Account Opening & Services)
ICICI Bank
04.2022 - Current
- KYC updation - Retail & Corporate customer
- Cust Id creation, modification, verification, suspension & undo suspension
- Batch/Bulk upload processing of entries
- Screening of Documents in Omniflow, I-View, FCRM and the various applications
- Updating FD Interest rate for term deposit on daily basis
- Distribution/collation and MIS Flashing
- Invalid Pan observation through NSDL Site with the help of DSAG Team
- Walk through process training to Pan India
- Handling Customer Escalation mails regarding Freeze/unfreeze marking in the A/c and helping branches in coordinating
- Providing document from the various application to ED team for investigation under the provision of the prevention of Money laundering Act 2002
- Identifying discrepancies, inconsistencies, and missing data in the Customer Relationship Management (CRM) system and executing rectifications to ensure completeness and accuracy
- Led and trained teams, providing mentorship to officers and senior officers
- Excellent knowledge and work experience in handling customers, corporate, and internet banking transactions
- Managed escalations for branches and customers (Level 1 and Level 2)
- Maintained customers' data and validated it
- Monitored performance to meet deadlines and service standards
Assistant Manager- (Account Opening & Services)
ICICI Bank
03.2021 - 03.2022
- Assisted in updating demographic changes in the customer's accounts
- Updation of Beneficiary owner shareholding details in I-core
- Proficiency with MS Office and banking application used in the process
- Strong knowledge of bank regulations, compliance, financial terms, and policies
Human Resource Intern
Investosure Pvt Ltd
04.2020 - 06.2020
- Project Name: “Reward System, a tool for promoting desired organizational performance” Work Involved:
- Understanding the quality of reward system and the method involved
- Facilitating occupational and organizational choice
- Identification of company goals that the reward program will support
- Understanding the HR policies based on trust, equity and consensus
Education
MBA - Human Resources and Marketing
Prestige Institute of Management and Research
01.2021
Bachelor of Science -
Jiwaji University
01.2019
Skills
- Banking Operations Management
- Financial Reporting
- KYC Operations
- MS Office (Word, Excel, PPT)
- Compliance Management
- MIS Reporting
- Operations management
- Performance improvements
- Task delegation
- Team leadership
- Customer relationship management (CRM)
Accomplishments
- Handled a high volume of beneficiary shareholding cases, processing 200–300 cases daily.
- Collaborated closely with the compliance team to audit and ensure the accuracy of beneficiary shareholding data in accordance with regulatory standards and internal policies.
- Managed and rectified 273,000 legacy PAN mismatch cases from the Data Science and Analytics group.
- Led the resolution of PAN data discrepancies by analyzing and addressing over 273,000 mismatch cases.
- Developed and conducted training programs for team members, equipping them with the skills necessary to assist in the data correction process.
- Collaborated with the Data Science Analytics group to ensure data accuracy and compliance, significantly enhancing data quality and minimizing future issues.
Certification
- Advance Excel
- Banking Operation
- Lien Six-Sigma
- AML (Anti-Money Laundering)
Languages
English
Hindi
Personal Information
- Date of Birth: 04/03/98
- Gender: Female
- Nationality: Indian
- Marital Status: Un-Married
Timeline
Deputy Manager - (Account Opening & Services)
ICICI Bank
04.2022 - Current
Assistant Manager- (Account Opening & Services)
ICICI Bank
03.2021 - 03.2022
Human Resource Intern
Investosure Pvt Ltd
04.2020 - 06.2020
Bachelor of Science -
Jiwaji University
MBA - Human Resources and Marketing
Prestige Institute of Management and Research
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