Kirti Kumari
Bengaluru
Summary
Dynamic banking professional with extensive experience at ICICI Bank Ltd, excelling in quality control and compliance. Proven track record in process improvement and team leadership, enhancing operational efficiency and customer satisfaction. Adept at problem-solving and effective communication, driving successful outcomes in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Deputy Branch Manager
ICICI BANK LTD
Banaglore
02.2022 - Current
- Managed daily banking operations while ensuring compliance with regulatory standards.
- Monitored transaction systems for discrepancies and reported issues immediately.
- Developed training materials for new hires on operational procedures and best practices.
- Analyzed workflows to identify improvement areas and enhance efficiency.
- Implemented risk management best practices within banking operations processes.
- Performed quality control checks on completed work prior to submission for review.
- Reviewed customer documentation to verify identity and ensure legitimacy.
- Collaborated with teams to uphold KYC regulations and compliance policies.
Service Delivery Manager
INDUSIND BANK LTD
Banaglore
02.2020 - 01.2022
- Processed loan applications with precision, verifying accuracy of financial data.
- Managed service delivery operations to ensure compliance with banking regulations.
- Coordinated cross-functional teams to improve service efficiency and customer satisfaction.
Customer Service Officer
AXIS BANK LTD
Banaglore
06.2017 - 10.2019
- Cultivated trust with customers through effective communication techniques.
- Answered phone inquiries with a positive demeanor to identify customer needs.
- Managed high-volume customer interactions daily to achieve productivity and performance goals.
- Educated customers on product quality, value, and style, enhancing informed decision-making.
Education
Post Graduate Diploma - Banking Service
Manipal University
Bangalore01.2017
M.D. - Electrical Engineering
West Bengal University & Technology
Durgapur West Bengal01.2015
CBSE - Science
St. Joseph's School
Bihar01.2011
CBSE -
St. Joseph's School
Bihar01.2009
Skills
- Quality control and compliance
- Team leadership and development
- Process improvement strategies
- Problem solving techniques
- Effective communication skills
- Banking operations management
Accomplishments
- Certificate of Excellence in Customer Onboarding
- Score Audit Rating-5 for 2 branches
- Mail appreciation in AML, CDD, EDD by the Compliance Manager.
Hobbies and Interests
- Volunteer work or community involvement
- Travel and explore new cultures
- Cooking or foodie interests
- Outdoor activities
Affiliations
- Achieved twice branch 5star audit rating.
- Appreciation email and certificate for the compliance management
- Awarded for the branch audit.
Arranging training for the new employers.
Timeline
Deputy Branch Manager
ICICI BANK LTD
02.2022 - Current
Service Delivery Manager
INDUSIND BANK LTD
02.2020 - 01.2022
Customer Service Officer
AXIS BANK LTD
06.2017 - 10.2019
Post Graduate Diploma - Banking Service
Manipal University
M.D. - Electrical Engineering
West Bengal University & Technology
CBSE - Science
St. Joseph's School
CBSE -
St. Joseph's School