Ashfaq Ahamed
Quality Assurance
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Asst Manager - Service Quality
First Source Limited
Bengaluru , Karnataka
01.2021 - 09.2022
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Asst Manager - Investor Services
Mr Cooper
Chennai, Tamilnadu
03.2016 - 01.2021
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
Team Lead - Investor Reporting
Cognizant Technologies Solutions
Hyderabad , Telangana
07.2014 - 03.2016
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Senior Analyst
ISGN Solutions
Bengaluru , Karnataka
02.2008 - 06.2014
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
Senior Associate
Igate Global Solutions
Bengaluru , Karnataka
06.2005 - 02.2008
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Worked varied hours to meet seasonal and business needs.
Education
Bachelor Of Business Administration - Marketing
Sri Gokul College of Arts Science And Management S
Kolar 06.1998 - 03.2001
Skills
Quality Assurance
Certified Lead Auditor
Lean sigma greenbelt trained
Transition Management
People Management
Process management
Product implementation
Certification
ISO 9001 2015 Lead Auditor, BSI - 5 days
Timeline
ISO 9001 2015 Lead Auditor, BSI - 5 days
10-2022
Asst Manager - Service Quality
First Source Limited
01.2021 - 09.2022
Asst Manager - Investor Services
Mr Cooper
03.2016 - 01.2021
Team Lead - Investor Reporting
Cognizant Technologies Solutions
07.2014 - 03.2016
Senior Analyst
ISGN Solutions
02.2008 - 06.2014
Senior Associate
Igate Global Solutions
06.2005 - 02.2008
Bachelor Of Business Administration - Marketing
Sri Gokul College of Arts Science And Management S
06.1998 - 03.2001