Ashfaque Ahmed

Customer-facing role involving workshops, understanding requirements, solutioning, and project planning

Helps customers with their entire digital journey, leveraging the use of tools and technologies, specifically Salesforce and MuleSoft.

Achieved delivery excellence and customer appreciation for solutioning and delivery excellence.

Helped the business establish role hierarchy and build escalation rules and criteria in Salesforce Service Cloud, which has simplified the entire user hierarchy and escalation issue categorization, and streamlined support, resulting in higher customer satisfaction.

Provided solutions for end-to-end call handling and monitoring using AWS Amazon Connect and Salesforce Health Cloud, which included the creation of queues, prompts, flows, security, and user provisioning, etc.

Simplified and designed the customer search functionality in Health Cloud to relate the customer visit and track end-to-end plasma donation and related functionality.

Contributed to Salesforce data archival planning and implementation.

Worked as a middleware architect and contributed to complex integration with Salesforce and other third-party applications using MuleSoft, Dell Boomi, and AWS Lambda functions.

Worked as a Migration Lead for 2 projects and contributed to migration strategy, planning, and testing for Salesforce and Veeva Platform.

Worked on AI-driven innovative ideas helping customers find cost-effective solutions and bringing business to the employer.

Contributed to a Salesforce migration project and was actively involved in migration planning, strategy, testing, and upload.

Performed the role of Offshore Team Lead and

Worked on financial efforts, estimation, project planning, project updates, and RFPs.

Lead the team of up to 50 people and have a very good understanding of project management.

• Designing and implementing integration solutions using Dell Boomi and MuleSoft.
• Closely worked with the business, understanding the requirements, and helping the business with integration solutions.
• Leading the team for quality delivery and technical support.

• Handling middleware deployment, troubleshooting, and supporting middleware tools like IBM MQ, IBM DataPower, and IBM Message Broker.
• Completed the installation and configuration of MQ and DataPower on Unix/Linux and IBM Mainframe.

Design and Create MQ environment to enable the message-based integration

Configuration and development of webservices in DataPower

Multihoping and Pub sub configuration in MQ

Transformation of RTGS and R41 message using IBM Message Broker

Configuring Email notification in IBM Message Broker

Testing and Deployment of IBM Message Broker