Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Websites
Timeline
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Ashhar Abdullah

Ashhar Abdullah

Dammam

Summary

Dynamic IT Support Engineer with proven expertise at DataONE Technologies, excelling in desktop support and customer service. Adept at troubleshooting technical issues and enhancing system performance. Recognized for effectively managing service tickets and providing proactive solutions, ensuring seamless operations and user satisfaction in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Support Engineer

DataONE Technologies
Dubai
03.2019 - Current
  • Company Overview: Dubai, UAE
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Submitted service tickets for equipment maintenance requests.
  • Configured hardware and granted system permissions to new employees.
  • Installation and configuration of computer hardware, software, systems, networks, printers, and scanners.
  • Used ticketing systems to manage and process support actions and requests.
  • Assign service tickets to IT engineers to resolve the issues and reports the status to the document.
  • Handling 35 IT engineers.
  • Experience in the concepts of IP Address, Port Forwarding, and Dydns, and IP telephony.
  • Experience in switching and setting up the LAN.
  • Communicating with end users and reporting to the project manager.
  • Providing remote hand support in Datacenter.
  • Installing, Maintenance, and repairing Cable Infrastructure.
  • Racking, Stacking, and network connectivity on the new server.
  • Dubai, UAE

Office Admin/IT Support Engineer

Al Mubarak Plastic Trading
Ajman
10.2018 - 02.2019
  • Company Overview: Ajman, UAE
  • Supported office manager with proactive correspondence management, document coordination, and customer relations.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Ajman, UAE

Project Developer

Bagmo PVT LTD
09.2016 - 09.2018
  • Company Overview: India
  • Handling developing stages of medical devices.
  • Experience with a cloud-based temperature data logger.
  • Reviewing real-time monitoring system.
  • Presenting ideas for system improvements, including cost proposals.
  • Testing the product in controlled, real situations before going live.
  • Preparation of training manuals for users.
  • Working closely with analysts, designers, and staff.
  • Producing detailed specifications and writing the program codes.
  • India

Embedded System Programmer

Quest Innovative Solution
12.2014 - 09.2016
  • Company Overview: India
  • India

Project Trainee

Aircon Telecom Services India (P) LT
08.2011 - 01.2012
  • Company Overview: India
  • India

Education

Master of Technology - Embedded Systems

Calicut University
India

Bachelor of Engineering - ECE

Anna University
India

Skills

  • Desktop support
  • Data recovery
  • Software diagnosis
  • TCP/IP
  • Technical issues analysis
  • Customer service expert
  • Application support
  • Helpdesk call support
  • Backup and recovery
  • Telecommunications network oversight
  • Hardware upgrades

Certification

  • CCNA
  • CCNP Security
  • Microsoft Azure Administration
  • AWS
  • 01/01/21, CommScope Residential/MDU Cabling Solution
  • 01/01/21, CommScope Pre Terminated Data Center Solutions
  • 05/01/20, CommScope Best Practices for Patch Cord Management
  • 04/01/20, CommScope Documenting Campus Connections with imVision
  • 04/01/20, CommScope imVision Controller X
  • 03/01/20, CommScope SYSTIMAX Installation and Maintenance
  • Manual Testing and QTP
  • Computer Hardware and Networking

Personal Information

  • Date of Birth: 12/23/86
  • Nationality: Indian
  • Visa Status: Employment Visa

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Advanced (C1)
C1

Timeline

IT Support Engineer

DataONE Technologies
03.2019 - Current

Office Admin/IT Support Engineer

Al Mubarak Plastic Trading
10.2018 - 02.2019

Project Developer

Bagmo PVT LTD
09.2016 - 09.2018

Embedded System Programmer

Quest Innovative Solution
12.2014 - 09.2016

Project Trainee

Aircon Telecom Services India (P) LT
08.2011 - 01.2012

Master of Technology - Embedded Systems

Calicut University

Bachelor of Engineering - ECE

Anna University

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Ashhar Abdullah