Ashi Hashmi
Process Developer
Gurugram
Summary
A highly motivated marketing and operations management graduate, thrilled to embark on a career journey with this opportunity. Throughout academic experience, honed skills in crafting captivating content, analyzing data, and establishing brand awareness. Proficient in Excel and the Creative Suite, possessing a strong ability to think creatively and pay meticulous attention to detail. Unwavering commitment to delivering exceptional work and surpassing expectations drives consistently producing high-quality results. Eager to connect with fellow marketing and operations professionals, as well as explore new avenues for personal and professional growth. Looking forward to forging valuable connections in the industry.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Process Developer
Genpact India Pvt Ltd.
09.2024 - Current
- Streamline operations and improve efficiency within organisations
- I am responsible for analysing existing processes, identifying areas for improvement and implementing solutions to enhance workflow efficiency and effectiveness
- Designing and documenting standard operating procedures (SOPs), process maps, and workflow diagrams
- Collaborating with cross-functional teams to gather requirements, define process goals, and establish metrics for success
- Initiate timely first contact to customer's issues
Business Service Advisor
British Telecom
10.2023 - 09.2024
- Setup New customer's account
- Managing all sales support responsibilities including orders journey
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Dealing with customers on email
- Initiate timely first contact to customers' issues and requests
- Dealing with the customer's refunds
Trainee
British Telecom
07.2022 - 10.2023
- PF not deducted.
Education
Masters Of Business Administration - Operations Management And Marketing
Dayanand Academy of Management Studies
Kanpur India03.2024
Bachelor of Business administration - undefined
Chhatrapati Shahu Ji Maharaj University
Uttar Pradesh 04.2019 - 5 2022
Intermediate - undefined
Kendriya Vidyalaya no.2 armapur Kanpur
Kanpur 04.2018 - 4 2019
High school - undefined
Kendriya Vidyalaya no.2 armapur Kanpur
Kanpur 04.2016 - 4 2017
Skills
Self-Management Skills
Personal Information
- Date of Birth: 03/28/02
- Nationality: Indian
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Timeline
Process Developer
Genpact India Pvt Ltd.
09.2024 - Current
Business Service Advisor
British Telecom
10.2023 - 09.2024
Trainee
British Telecom
07.2022 - 10.2023
Bachelor of Business administration - undefined
Chhatrapati Shahu Ji Maharaj University
04.2019 - 5 2022
Intermediate - undefined
Kendriya Vidyalaya no.2 armapur Kanpur
04.2018 - 4 2019
High school - undefined
Kendriya Vidyalaya no.2 armapur Kanpur
04.2016 - 4 2017
Masters Of Business Administration - Operations Management And Marketing
Dayanand Academy of Management Studies
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