Ashi Gill
Noida
Summary
Dedicated and results-driven Process Executive seeking to contribute expertise in process optimization and project management. Proven ability to streamline operations, enhance productivity, and drive efficiency through the implementation of innovative process enhancements. Skilled in analyzing complex business processes, identifying areas for improvement, and executing strategic solutions to achieve organizational objectives. Adept at leveraging technology and cross-functional collaboration to deliver high-quality results.
Overview
1
1
year of professional experience
Work History
Process Executive
Cognizant Technology Solutions, CTS
09.2022 - Current
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Developed campaigns, led design and tracked results.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
Education
MBA - Human Resources Management & Finance
Swami Vivekanand Subharti University
Meerut, India06.2021
Bachelor of Commerce - Department Honors
Himalayan University
Itanagar, India05.2018
Skills
- Data Review
- Technical Troubleshooting
- Quality score improvement
- Google Ads
- Display advertising
- Creative problem-solving
- Conversion tracking
- Bid management
- Campaign management
- Client communication
- Budget Understanding
- Google Analytics
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Process Executive
Cognizant Technology Solutions, CTS
09.2022 - Current
MBA - Human Resources Management & Finance
Swami Vivekanand Subharti University
Bachelor of Commerce - Department Honors
Himalayan University
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