Ashish Suri
Associate, Customer Relationship
Bengaluru,KA
Summary
Dedicated and customer-focused professional with experience at Kyndryl Solutions in Mainframe Operations, system monitoring, and incident management. Skilled in monitoring z/OS environments, handling production issues, and ensuring smooth day-to-day operations while maintaining high service standards. Experienced in working with cross-functional teams, managing customer interactions, and delivering timely resolutions to support business continuity. Possess knowledge of ITIL-based Change Management processes, including change implementation, risk assessment, compliance adherence, and coordination of planned maintenance activities. Strong communication, problem-solving, and stakeholder management skills, with a commitment to operational excellence, continuous improvement, and customer satisfaction.
Overview
4
4
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Customer Relations Specialist
Kyndryl Solutions Private Limited
06.2025 - Current
- Monitoring mainframe system consoles (z/OS) and responding to system messages and alerts.
- Gained hands-on experience with ITIL-based Change Management processes, including change request review, risk evaluation, and implementation planning.
- Performing IPLs, system startups, and shutdown procedures following standard operating guidelines.
- Escalating hardware, software, or job-related issues to system programmers or support teams.
- Maintaining accurate shift logs, incident records, and operational reports.
- Executing tasks during maintenance windows, including system checks and recovery procedures.
Following strict security and audit compliance processes for all console operations. - Developed strong understanding of Incident Management, Change Management, Problem Management, and Service Operations practices within a large-scale enterprise environment at Kyndryl.
Japanese Executive Sales Professional
Starts India
06.2024 - 05.2025
- Real Estate consultant for Japanese Expats
- Interpreting and translating Japanese language into English & Hindi or vice versa for Team and Clients
- Meeting with Japanese Expatriates and arranging the property visits
- Arranging residential or commercial properties for Japanese Expats as per the requirement of the Japanese companies
Corporate Services Specialist
Expertvuw Management private Limited
05.2023 - 04.2024
- Acted as primary liaison between Japanese clients and finance, legal, and compliance teams.
- Translated business contracts, financial reports, and legal documents between Japanese and English.
- Conducted client meetings, presentations, and negotiations in Japanese.
- Support subsidiary and joint venture setups for Japanese companies in India.
Head of Sales
TicketDev Travels Private Limited
01.2022 - 02.2023
- Assisted Japanese travellers with itinerary planning, booking, and language support.
- Managed social media marketing for Japanese tourism promotions.
- Handled real-time interpretation and document translation for clients.
- Coordinated with hotels, transport providers, and vendors for seamless travel experiences.
Education
Bachelor of Commerce -
Delhi University
DelhiIntermediate -
Central Board of Secondary Education
DelhiHigh School -
Central Board of Secondary Education
DelhiSkills
Mainframe Operations (z/OS)
ITIL Change Management
Operational Reporting
Job scheduling
Incident management
System monitoring
Customer relationship management
Change management
Sales expertise
Inquiry tracking
Real estate negotiation
Property management
Document management
Client relations
Certification
I have a Bachelor of Commerce (B.Com) degree.
Timeline
Customer Relations Specialist
Kyndryl Solutions Private Limited
06.2025 - Current
Japanese Executive Sales Professional
Starts India
06.2024 - 05.2025
JLPT Level N2, Japan Foundation
01-2024
Corporate Services Specialist
Expertvuw Management private Limited
05.2023 - 04.2024
Head of Sales
TicketDev Travels Private Limited
01.2022 - 02.2023
High School -
Central Board of Secondary Education
Intermediate -
Central Board of Secondary Education
Bachelor of Commerce -
Delhi University
Hobbies and interests
- Passionate about Travel and Documenting experience through photos and Videos.
- Enjoying Storytelling via Videos and written Content
- Active Sport Enthusiast, both as a participant and spectator
- Love to Ride Bike on Weekend.