ASHIK A

Monitored and managed z/OS environments, ensuring stable job execution and system performance.
Streamlined operations by implementing automation tools, reducing manual tasks, and enhancing efficiency.
Oversaw batch job execution, troubleshooting issues to maintain reliable operations.
Executed seasonal activities such as Log Swap, IPL, and biannual time changes on critical applications.
Led offshore operation team 24/7, managing critical incidents and service requests on ServiceNow platform.
Created and updated technical documentation, including troubleshooting guides and configuration procedures.
Conducted root cause analyses to identify underlying causes of recurring issues.
Coordinated daily scrums and status calls with onsite associates to ensure project momentum.

Provide second and third level support.

Managing job scheduling using a mainframe scheduler
Problem Management Infrastructure Operations
Creating and update technical documentation, including troubleshooting guides, configuration procedures
Root Cause Analysis Conduct thorough investigations to identify the underlying causes of recurring issues
Application monitoring through integrated tools.
Recognizing escalations on time and resolving issues promptly.
Participating in on-call responsibilities, outage activities in emergencies.
Participating in team meetings to ensure timely project delivery.

Application monitoring through integrated tools.
Incident and service request management, specialized in TTH domain.
Providing fast resolutions by establishing direct contact with customers
Managing 0365, SharePoint, OneDrive, Microsoft Teams, Outlook mailbox - databases, adding & deleting email etc..

• Executed document management and creation, ensuring compliance with established standards.
• Converted documents to meet specific project requirements efficiently.
• Conducted quality assurance checks to verify accuracy and integrity of supplied data.
• Facilitated collaboration and communication among team members for seamless workflows.