Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
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ASHIK A DHARBAL

BANGALORE

Summary

Dynamic professional with a proven track record at ICICI Bank Ltd, excelling in client relationship management and regulatory compliance. Adept at enhancing customer satisfaction through effective communication and process improvement. Recognized for resolving complex issues and leading teams to achieve operational excellence while maintaining meticulous attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deputy Manager

ICICI BANK LTD
BANGALORE
10.2023 - Current
  • Developed and managed client relationships to ensure satisfaction with services provided.
  • Implemented quality assurance programs designed to improve overall customer experience.
  • Resolved escalated customer complaints in a professional manner.
  • Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
  • Established effective communication channels between clients and other departments within the organization.
  • Conducted regular performance reviews with team members in order to identify areas for improvement.
  • Maintained current knowledge of industry trends, regulations and standards related to banking services.
  • Ensured that all transactions were compliant with relevant laws, regulations and ethical standards.

Accounts Executive

PARITECNO BUILD
BANGALORE
11.2019 - 03.2023
  • Reviewed financial documents for accuracy prior to submission.
  • Generated periodic reports to detail financial performance against budget goals.
  • Provided support in the preparation of annual audits by external auditors.
  • Assisted in the preparation of financial statements, budgets and forecasts for the company.
  • Researched and resolved discrepancies between accounts payable and receivable records.
  • Identified opportunities to improve internal processes and procedures related to accounting.
  • Reconciled bank accounts on a monthly basis to ensure accuracy of records.
  • Identified opportunities for cost savings through analysis of departmental spending patterns.

Education

POST GRADUATE DIPLOMA IN BANKING AND FINANCE - Banking And Finance

MANIPAL UNIVERSITY
BANGALORE INDIA
09-2023

Bachelor of Commerce - ACCOUNTS AND FINANCE

VIJAYA COLLLEGE
BANGALORE KARNATAKA
09-2021

COMMERCE - BUSINESS AND ACCOUNTS

NATIONAL COLLEGE
BANGALORE KARNATAKA
06-2018

Skills

  • Client relationship management
  • Regulatory compliance
  • Data analysis
  • Process improvement
  • Effective communication
  • Team leadership
  • Attention to detail
  • Time management
  • Operations management
  • Staff training and development
  • Decision-making
  • Risk assessment
  • Legal consulting
  • Compliance reviews

Affiliations

I would like to spend my free time on various activities involving sports to study

I would like to keep myself updated on current affairs, international geopolitics, and any updates on the current industry

I would love listening to podcasts and songs while traveling to keep myself relaxed and engaged

Languages

KANNADA
First Language
English
Advanced (C1)
C1
HINDI
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1

Certification

  • Certificate received for postgraduate diploma in Banking and Finance
  • Certificate for completion of the National Institution of Securities Markets for mutual funds

Timeline

Deputy Manager

ICICI BANK LTD
10.2023 - Current

Accounts Executive

PARITECNO BUILD
11.2019 - 03.2023

POST GRADUATE DIPLOMA IN BANKING AND FINANCE - Banking And Finance

MANIPAL UNIVERSITY

Bachelor of Commerce - ACCOUNTS AND FINANCE

VIJAYA COLLLEGE

COMMERCE - BUSINESS AND ACCOUNTS

NATIONAL COLLEGE

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ASHIK A DHARBAL