Ashika K R
Bengaluru
Summary
Enhanced operational efficiency by streamlining processes and ensuring data integrity. Proven ability to resolve complex issues and foster teamwork, contributing to improved service levels and client satisfaction. Adaptable and detail-oriented, committed to continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Analyst
First Advantage Global Operating Centre
Bengaluru
08.2021 - Current
- Background Verification:Verifying applicant information through various channels (web searches, phone calls, emails).
Maintaining data accuracy and integrity. - Client and Team Support:Handling client and internal team queries and resolving issues.
Providing support and resolving customer complaints. - Operations and Efficiency:Coordinating with team members to meet TAT (Turn Around Time) and SLA (Service Level Agreement) goals.
Validating and analyzing quality issues from team members' work.
Recruitment Coordinator
Crelton Solution India Pvt Ltd
Bengaluru
07.2017 - 12.2017
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Maintained relationships with external recruitment agencies to source potential candidates when needed.
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Conducted reference checks for prospective employees.
- Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
- Set appointments and interviews for job candidates via phone and email.
- Assisted recruiting department with organization and logistics for job fairs, open houses and events.
- Updated candidate records in databases, ensuring all information was accurate and up-to-date.
- Managed recruitment program, including developed recruitment, marketing, and external relationships.
Education
Bachelor of Commerce - Accounting
Seshadripuram First Grade College
Bengaluru 08-2016
Pre University - Accountancy
Seshadripuram Pre University Colleg
Bengaluru03-2013
High School Diploma -
St Lourdes High School
Bengaluru04-2010
Skills
- Data analysis
- Process improvement
- Background verification
- Client support
- Quality assurance
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Operational efficiency
- Process updates
- Problem-solving abilities
- Adaptability
- Decision-making
- Teamwork and collaboration
- Continuous improvement
- Task prioritization
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Accomplishments
- Top Performer reward, First Advantage (2022) – Selected among 50+ analysts for consistent overachievement on Quality and TAT
- Rewards and Recognition, First advantage (2023) – For performance excellence
- Winner, Inter-College Dance Competition, (2015)
- 1st Place, Intra-College Dance Battle, (2016)
- Active member of college dance troupe; performed in 10+ stage events and cultural festivals
Affiliations
- Lead dancer
- Event coordinator
- Volunteer
Certification
- Data Analysis Tools: Microsoft Excel (PivotTables, VLOOKUP)
• Accounting & ERP: Tally ERP 9
Timeline
Operations Analyst
First Advantage Global Operating Centre
08.2021 - Current
Recruitment Coordinator
Crelton Solution India Pvt Ltd
07.2017 - 12.2017
Bachelor of Commerce - Accounting
Seshadripuram First Grade College
Pre University - Accountancy
Seshadripuram Pre University Colleg
High School Diploma -
St Lourdes High School