Ashique Thomas
Ernakulam
Summary
Dynamic professional with a proven track record at Samsung Smartcafe , excelling in sales strategy development and customer engagement. Skilled in office administration and data entry, I foster positive client relationships and enhance service delivery. Recognized for increasing sales revenue through effective strategies and maintaining organized documentation for streamlined operations.
Overview
6
6
years of professional experience
Work History
Office Assistant
V4U Care Group
06.2023 - 03.2025
- Managed daily office operations, ensuring efficient workflow and adherence to organizational protocols.
- Coordinated scheduling for meetings and appointments, utilizing calendar management tools to optimize time for executives.
- Responded to inquiries from staff and clients, providing information and support that enhanced communication and service delivery.
- Supported the onboarding process by training new staff on office procedures and software systems, fostering a smooth transition into their roles.
- Organized files and documentation systematically, facilitating easy access to critical information for team members.
Sales Manager
Samsung Smart Cafe
08.2019 - 05.2021
- Assisted in developing sales strategies to enhance customer engagement and drive revenue growth.
- Provided support in analyzing customer feedback to identify areas for product improvement and service enhancement.
- Collaborated with team members to prepare promotional materials and presentations for sales meetings.
- Utilized customer relationship management to maintain accurate records of client interactions and sales progress.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Master of Science - International Business Management
University of Salford
01-2023
Bachelor of Commerce - Finance & Taxation
Naipunnya Institute of Management
03-2019
Skills
- Office administration
- Positive attitude
- Administrative support
- Customer service
- Knowledge in MS Office
- Expertise in Ms powerpoint & excel
- Office administration
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Office Assistant
V4U Care Group
06.2023 - 03.2025
Sales Manager
Samsung Smart Cafe
08.2019 - 05.2021
Master of Science - International Business Management
University of Salford
Bachelor of Commerce - Finance & Taxation
Naipunnya Institute of Management
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