ASHISH YADAV
Dharuhera
Summary
Detail-oriented IT Support Engineer with hands-on experience in desktop support, network troubleshooting, and hardware/software issue resolution. Skilled in Windows, Linux, and macOS environments with strong user support and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
SPINNY
12.2024 - Current
- Delivered technical support for desktop hardware and software issues, enhancing user experience.
- Support users on Windows, Linux, and macOS systems.
- Provide CRM, MS365, and Google Workspace access and troubleshooting.
- Installed and configured operating systems and applications on user devices, ensuring seamless functionality.
- Diagnosed network connectivity problems and resolved issues promptly.
- Assisted users remotely using support tools to resolve issues.
- Troubleshoot printers, network printers, scanner connectivity & printing errors.
- Assisted users with troubleshooting common IT-related queries and concerns.
- Provided technical assistance to users in person, via phone or email, resolving queries efficiently.
Desktop Support Engineer
D'COM SYSTEMS
01.2024 - 12.2024
- Resolved technical issues for users via remote support software, enhancing user experience and minimizing downtime.
- Troubleshot hardware and software issues for laptops and desktops, ensuring timely resolution for users.
- Resolved OS issues, application errors, antivirus installation, and updates.
- Performed network troubleshooting including LAN issues, IP configuration, DHCP, DNS.
- Installed and configured printers, scanners, network printers.
Education
Bachelor of Commerce -
Indira Gandhi University
01-2023
12th -
CBSE
01-2018
Skills
- Network troubleshooting
- Remote support
- Operating system installation
- Hardware diagnostics
- Printer configuration
- Problem solving
- Time management
Certification
- DIPLOMA IN CLOUD COMPUTING - JETKING
- DIPLOMA IN COMPUTER APPLICATION - HARTRON
Timeline
Desktop Support Engineer
SPINNY
12.2024 - Current
Desktop Support Engineer
D'COM SYSTEMS
01.2024 - 12.2024
Bachelor of Commerce -
Indira Gandhi University
12th -
CBSE