Ashish Kaushik
Gurgaon
Summary
Dedicated Area Service Manager with strong skills in customer handling & retention by after sales support, technical troubleshooting of VRV and chillers. Infusing business through service billing and retrofits. Proven ability to enhance client satisfaction and to manage service delivery
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Service Manager
Daikin Airconditioning India Pvt Ltd
New Delhi
04.2021 - Current
- RT/DT maintenance for VRV and PA calls.
- Infusing the service business through spare billings, OTR jobs and retrofits.
- Support PA AMC retention and conversion.
- Sales & Service Dealer Infrastructure evaluation.
- Field training for SSD manpower
- MATCON reduction through site audits
- Customer visits for troubleshooting, delight, satisfaction and feedbacks
Service Specialist Group
Blue Star India Limited
Thane Maharashtra
07.2017 - 02.2019
- Technical assistance to service delivery team and channel partners team.
- Products enhancements and amendments in coordination with R&D
- Infusing service business through retrofitments of chiller.
- Technical analysis report creation for IOT based remote monitoring system
- SOP creation and technical bulletin for amendments
Education
B Tech - Mechanical Engineering
YMCA University Of Science & Education
Faridabad06-2017
12th Education - PCM
SH S N SIDHESHWAR SCHOOL
GURGAON03-2013
Skills
- Customer Handling & Retention
- Technical Troubleshooting of VRV & Chiller
- Quotation Documentation
- Negotiation and order closure
- MS Excel, PPT
- Sales support
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- GATE Qualifier 2020 & 2021
- Technical Level 2 & 3 certification from Daikin Industries
Timeline
Area Service Manager
Daikin Airconditioning India Pvt Ltd
04.2021 - Current
Service Specialist Group
Blue Star India Limited
07.2017 - 02.2019
B Tech - Mechanical Engineering
YMCA University Of Science & Education
12th Education - PCM
SH S N SIDHESHWAR SCHOOL
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