Ashish Yadav
Mumbai
Summary
Overall 6 years of experience in IT industry. Offered troubleshooting assistance and resolution of issues/queries related to technical Process. Maintained composure and patience in face of difficult customer situations Obtained functional skills in analyzing clients various requirements, discovering and implementing new ideas for solutions with due diligence including opportunity identification, requirements development, delivery, support, analysis and documentation Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Technical Account Manager
EClinicalworks India Pvt Ltd.
08.2019 - Current
- Investigate, analyze, and provide solutions for technical issues within the application.
- Troubleshoot issues using email, phone, or remote connection methods for user-level or system-level issues or troubleshooting in the App server, Job server, or DB server (MySQL or MSSQL) for application-level issues.
- Working on Tomcat server for client-server practice to fix the issue in the application.
- Respond and resolve issues based on the level of criticality, and provide root cause analysis once the issues are resolved.
- Issues ranging from password resets to system crashes.
- Provide workarounds for issues that are bugs in the application and that require either a hotfix or an upgrade.
- Facilitate meetings with customers to review open tickets that require further investigation to determine the cause of unexpected behaviors in the system.
- Train the customer on the proper way to use the system, with an explanation for unexpected behaviors.
- Use the application's auto-task ticketing system to document, maintain, and track ticket information.
- Developed customer relationships, identified customer needs, and provided technical solutions.
- Provided product demonstrations to customers to educate them on the features and benefits of products.
Junior Engineer (CAS Department)
IndusInd Media & Communications Ltd
02.2018 - 08.2019
- Preparation of Customers reports as asked by authorities
- Preparation, Testing & installation of equipment’s for scheduled events
- Monitoring IBM servers at remote locations
- Running basic Linux scripts
- Software testing
- Extracting data from ORACLE DB
Education
Bachelor of Engineering - Electronics And Telecommunication
Bharat College of Engineering
MumbaiHSC -
Nirmala College
MumbaiSSC -
Jawahar Vidyalaya High School
MumbaiSkills
- Linux administration
- Application installations
- Technical Documentation
- Technical Troubleshooting
- Incident Management
- Ticket management
- SQL and Databases
Accomplishments
All Star Award, got the All Star Award for best performance in 2021
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Certification
- Red Hat Certified System Administrator (Oct 2024)
Timeline
Technical Account Manager
EClinicalworks India Pvt Ltd.
08.2019 - Current
Junior Engineer (CAS Department)
IndusInd Media & Communications Ltd
02.2018 - 08.2019
- Red Hat Certified System Administrator (Oct 2024)
Bachelor of Engineering - Electronics And Telecommunication
Bharat College of Engineering
HSC -
Nirmala College
SSC -
Jawahar Vidyalaya High School
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/18/95
- Nationality: Indian
Hobbies and Interests
- Listening Music
- Playing Cricket
- Traveling
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/18/95
- Nationality: Indian
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