Ashish Biswal

• Process Excellence - Quality AssuranceAudit and Analyse the KYC details via VKYC.Auditing cash loan department responsibilities ensurecompliance, risk management, and operational integrity incash loan processing.Experience in analytics, problem-solving skills along cross-functional.Conduct internal audits to measure and ensure adherenceExtract data from different sources, transform it and load itto systems as per the business.Finding RCA’s process of discovering the root causes ofproblems to identify appropriate solutions.Help employees, assisting with training and performancereviews.Relevant training and/or certifications as a Quality Analyst.

Slice payment

Sep-2021 to Sep- 2022

Customer service Representative

Reviewed collection reports to determine status of collections and amounts of outstanding balances.

• Used skip tracing resources to locate debtors and updated information in company system.

• Counselled debtors on payment options and arranged installment agreements.

• Monitored accounts for compliance with established payment plans and flagged non compliances.