Senior Level Professional over 20 years of experience in to Operations Management for BFSI. Managed Service Delivery, Risk & Compliance, Process Excellence, Transformations, Automations, Projects, Customer Service. Have exposure to various geographies and have complete understanding of their international business, shared service operations, regulatory requirements. Have worked for various countries in EMEA, North America, APAC regions
Experience into Retail & Commercial Banking, Investment Banking, Mortgages, Cards, Life & Non-Life Insurance, IT & ITeS industries especially in the areas of Process Improvements & re-engineering, Business Transformations providing FinTech solutions to automate their processes to build digital operations organization.
Expertise in Strategic planning, New Business/Country operations set ups, Offshoring, Vendor management. Possess excellent interpersonal, communication and organizational skills with proven abilities in managing multiple stake holders, Teams & Customers.
Managed large size teams across locations across time zones & have ability to provide leadership, motivation and strategic direction to a multifaceted team & to achieve results in very high-pressure environments and manage SLAs.
Worked with multi-million dollar organizations in matrix environment with constant focus & endeavor to meet Customer expectations and contribute towards revenue growths & margin optimization initiatives.
Managing large team for Insurance Broking Operations for India
Claims & Client Servicing for more than 500 corporate clients
Revenue Operations of USD 150Mn including revenue bookings, reconciliations & credit control
Provide tech/automation solutions to bring operational efficiencies and optimize margins
Part of Startegic Management Team to define operational strategies
Drive Group Finance Operations, Risk & Compliance & SOX 404 transformation programs to deliver Financial, Regulatory & Risk reporting solutions to Credit Suisse (CS) worldwide entities (EMEA, APAC, Americas, Swiss) from strategic & tactical perspective
Heading Digital Operations, Transformation Program & Ops Risk across Banking & Lending practice
Banking & Insurance domain expert to build various FinTech solutions for various Banking & Insurance customers of Persistent across US, Europe & Australia
Spearheading CQ & Business Analyst teams to manage Corporate Quality programs which included ISO 9001 implementations, Infosec & Process Audits & Business Analytics team
Instrumental in implementing, setting up ORM & BCP framework for the organization
Project Planning & Execution of setting up end to end Bank operations for Canada & Germany
Process migrations team for Insurance servicing processes from UK to India for life insurance processes for single premium products, annuities & pensions, bereavements & claims, customer service & managed service delivery
Process migrations team from UK to India for Bank Reconciliations
Research & Clearance of unreconciled items and reduce the exposure in the books of EMEA (Six Sigma Project)
Project Management
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