ASHISH DEV

Client – SPX Cooling – U.S.

• Directed comprehensive implementation of Salesforce Experience Cloud and Service Cloud, aligning solutions with business objectives.
• Facilitated effective collaboration among stakeholders, UX teams, and developers to ensure seamless feature delivery.
• Curated product backlogs in a cloud development setting.
• Documented various project aspects such as High-Level Solution Designs along with Business Requirement Specifications.
• Produced thorough, accurate and timely reports of project activities.
• Implemented strategic risk management plans to maintain project timelines.

Client – Littelfuse.com – US

• Managed a diverse team including developers, QA experts, and BA in executing digital transformation project for prominent electronic fuse manufacturer in the US.
• Collaborated with stakeholders and development teams to formulate solutions.
• Facilitated agile development cycles and guided sprint retrospectives.
• Facilitated partnership with external vendor to integrate APIs, optimizing supplier data inputs.
• Created project status presentations for delivery to customers or project personnel.
• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.

• Collaborated on defining product roadmaps focused on hotel API integrations like Sabre CSL, Amadeus, and Expedia.
• Led Agile Scrum ceremonies, promoting clear communication and project progression.
• Managed cross-functional teams across departments, including engineering, marketing, and sales.
• Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
• Performed post-launch analyses to measure success of feature rollouts.
• Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
• Assessed projects against budgets and timelines, keeping team and assignments on task.

• Oversaw operations to meet clients' travel requirements with emphasis on cost control and revenue growth.
• Streamlined procedures for ticket issuance, modifications, and refunds.
• Worked closely with human resources to support employee management and organizational planning.
• Allocated resources effectively to ensure project completion within deadlines and budget.
• Delegated daily tasks to team members to optimize group productivity.