ASHISH DILIP KHARAT
Mumbai
Summary
Experienced Operations & Service Management professional with over 12 years of experience in service center operations, banking support, fintech services, inventory management, and team handling. Skilled in improving TAT, managing teams, handling escalations, and ensuring high customer satisfaction. Seeking a responsible managerial position to contribute to company growth.
Overview
14
14
years of professional experience
Work History
Center Manager
JBL
01.2025 - Current
- Oversee complete day-to-day operations of the service center.
- Managed walk-in customers, enhancing service satisfaction through effective communication.
- Coordinate with technicians and field staff for timely service resolution.
- Supervised team performance, allocated tasks, and maintained productivity to meet service goals.
- Ensure compliance with company policies and quality standards.
- Built strong customer relationships, contributing to improved retention and increased brand loyalty.
- Successfully managed both in-center and on-field service operations.
- Reduced service turnaround time through effective coordination.
- Improved inventory tracking and expense control systems.
- Maintained high customer satisfaction ratings.
Assistant Manager – Operations (Customer Delivery)
ELPEE Managed Print Solutions Pvt. Ltd.
01.2024 - 12.2024
- Coordinated logistics and workflow processes to streamline operations.
- Supervised team operations and dispatch activities to ensure timely delivery.
- Contributed to business process improvements for operational efficiency.
- Implemented work practices that facilitated increased efficiency in daily tasks.
Officer – Operations
Mswipe Technologies Pvt. Ltd.
06.2022 - 04.2023
- Service Coordinator – West & South Zone
- Achieved timely case closures and maintained compliance with SLA standards.
- Tracked and coordinated pending service cases with Zonal ASM & ZSM to facilitate resolution.
- Compiled and delivered daily Pan India service reports to inform stakeholders of operational performance.
- Executed nationwide terminal de-installation and reactivation processes.
- Managed nationwide terminal deactivation and reactivation processes.
- Conducted inventory stock reviews and tracking.
- Maintained accurate records of terminal status.
State Manager – Maharashtra & Goa
CD2I
07.2021 - 05.2022
- Oversaw operations for two brand processes, ensuring alignment with business objectives.
- Coordinated scheduling and closure of service calls within defined turnaround times.
- Managed stock levels, coordinated courier logistics, and streamlined packaging processes.
- Maintained employee, stock, and payment records.
- Managed field staff queries and conducted brand meetings.
- Core Doc2Info Services Pvt. Ltd.
Senior Executive – Operations (Pan India)
Mswipe Technologies Pvt. Ltd.
04.2019 - 01.2021
- Managed activation and deactivation of terminals across Pan India, ensuring operational readiness.
- Coordinated with zonal teams to resolve pending service cases, enhancing customer satisfaction.
- Conducted inventory reviews and prepared daily MIS reports to streamline resource allocation.
Service Coordinator / Assistant Service Manager (ASM)
TVS Electronics Ltd.
10.2013 - 03.2019
- Service Coordinator – ICICI Bank EDC & ATM Services
- Managed escalations and ensured TAT compliance.
- Assigned service calls to engineers and tracked closure rates to ensure timely resolutions.
- Assistant Service Manager (ASM)
- Oversaw relationships with authorized service partners to ensure compliance and performance standards.
- Conducted product and software training sessions to enhance team knowledge and customer service.
- Conducted failure analysis and processed monthly claims.
- Managed inventory dispatch and inward processes to maintain optimal stock levels and support service delivery.
Welcome Call Officer – Credit Card Department
HDFC Bank
12.2011 - 07.2013
- Executed welcome and verification calls, ensuring adherence to brand standards and enhancing customer experience.
- Resolved customer escalations promptly, contributing to overall satisfaction and retention.
- Achieved sales and service targets.
- Trained new joiners, facilitating a smoother onboarding process and quicker integration into the team.
Education
Bachelor of Commerce - T.Y.B.Com
Dr. Ambedkar College of Commerce & Economics
Mumbai01.2018
Higher Secondary Certificate -
Mumbai Board
01.2007
Secondary School Certificate -
Mumbai Board
01.2005
Skills
- Operations Management
- Service Center Administration
- Team Leadership & Supervision
- SLA management
- Customer management
- CRM systems
- Inventory & Stock Control
- Process Improvement
- MIS reporting
- MIS & Reporting
- Analytical approach
- Perform under pressure
- Adaptability
Personal Information
- Date of Birth: 03/24/90
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
Center Manager
JBL
01.2025 - Current
Assistant Manager – Operations (Customer Delivery)
ELPEE Managed Print Solutions Pvt. Ltd.
01.2024 - 12.2024
Officer – Operations
Mswipe Technologies Pvt. Ltd.
06.2022 - 04.2023
State Manager – Maharashtra & Goa
CD2I
07.2021 - 05.2022
Senior Executive – Operations (Pan India)
Mswipe Technologies Pvt. Ltd.
04.2019 - 01.2021
Service Coordinator / Assistant Service Manager (ASM)
TVS Electronics Ltd.
10.2013 - 03.2019
Welcome Call Officer – Credit Card Department
HDFC Bank
12.2011 - 07.2013
Bachelor of Commerce - T.Y.B.Com
Dr. Ambedkar College of Commerce & Economics
Higher Secondary Certificate -
Mumbai Board
Secondary School Certificate -
Mumbai Board