Ashish Dixit
Hyderabad
Summary
Started off as a Process Associate at Genpact and currently working as a
Quality Analyst. Over the course of time I have developed a keen eye for
process improvement, a strong background in quality consistency and a
solid understanding of process improvement methodologies.
I’m a self-motivated person and a team player. I can ensure the completion
of my projects to meet the stipulated delivery time with respective reports,
observations and findings to enhance work quality.
Overview
9
9
years of professional experience
Work History
Quality Analyst
GENPACT India Private Limited
Hyderabad
2023.07 - Current
- Process daily audits to compile weekly and monthly reports.
- Conduct refresher training sessions and assessments.
- Review performance and identify areas of improvement.
- Develop training & mentorship programs for better communication & process improvement.
- Coaching team on procedural knowledge gaps and updates in the process.
- Propose policy changes and tool enhancement suggestions.
- Quality check with introduction and active involvement of Artificial Intelligence and Generative AI workflows.
- Conduct root cause analysis to investigate the source of problems in production process.
Process Developer - Subject Matter Expert
Genpact India Pvt Ltd
Hyderabad
2021.02 - 2023.07
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Organized client meetings to provide project updates.
- Tracked project schedules and encouraged teams to complete tasks on time while staying focused.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Process Associate
Genpact India Pvt Ltd
Hyderabad
2020.02 - 2021.02
- Worked for Google AdWords content curation process as a Layer 2 (L2) Reviewer, where my core job was to analyze agent Layer 1 (L1) tasks and correcting them as per the global advertising and digital marketing policies.
- Data scrubbing and analytics which helped with optimizing AHT for Agents and Reviewers along with reduced calibration time which in turn enhanced production and quality in the process.
Software & Hardware Maintenance Engineer
Shalimar Roller flour mill PVT LTD
Hyderabad
2017.01 - 2019.08
- Provided technical support services to employees regarding installation or usage of hardware products.
- Maintained inventory of spare parts for repairs as well as preventive maintenance programs.
- Maintained up-to-date knowledge of relevant technology as assigned by management.
Technical Support Engineer and WIFI analyst
Knoah Solutions
2015.05 - 2016.09
- Deliver service and support to end-users using automated distribution phone software & support soft chat via remote connection or over the internet.
- Interact with customers to provide and process information in response to the inquiries, concerns and requests about the product & services.
- Ensured to generate maximum CSAT's from the customers while providing the technical support.
- Educating the customers regarding the technical issue.
Education
B.Tech/B.E. -
Jawaharlal Nehru Technological University (JNTU)
01.2015
XIIth -
01.2011
Xth -
01.2009
Skills
- Technical Support
- Data Analytics
- MS Office & Presentation Skills
- Green Belt Certification
- Six Sigma methodology
Personal Information
Total Experience: 8 Years 0 Month
Languages
- English
- Hindi
- Telugu
Accomplishments
- Received Bronze Medal Awards while working as an agent for the monthly performance.
- Cross trained on multiple workflows.
- Got promoted as a Subject Matter Expert from an agent level. Later, was moved to Quality Analyst role.
Affiliations
- Frequently participates in Social Services to improve mental & emotional well-being.
Timeline
Quality Analyst
GENPACT India Private Limited
2023.07 - Current
Process Developer - Subject Matter Expert
Genpact India Pvt Ltd
2021.02 - 2023.07
Process Associate
Genpact India Pvt Ltd
2020.02 - 2021.02
Software & Hardware Maintenance Engineer
Shalimar Roller flour mill PVT LTD
2017.01 - 2019.08
Technical Support Engineer and WIFI analyst
Knoah Solutions
2015.05 - 2016.09
B.Tech/B.E. -
Jawaharlal Nehru Technological University (JNTU)
XIIth -
Xth -
Similar Profiles
Priyanka RangaiahgariPriyanka Rangaiahgari
Process Developer at Genpact India Private LimitedProcess Developer at Genpact India Private Limited
Mohammad Yaser HashmiMohammad Yaser Hashmi
Manager at Genpact India Private LimitedManager at Genpact India Private Limited
Charu JainCharu Jain
Process Developer at Genpact India Private LimitedProcess Developer at Genpact India Private Limited