ASHISH GAUTAM
Sales Manger
Siliguri
Summary
Seeking opportunities in dynamic environments that foster professional growth and job satisfaction. Committed to applying theoretical knowledge to practical challenges within a reputable organization. Aiming to contribute effectively to organizational goals and industry advancements.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Banquet Sales Manager
The Zuri Whitefield, Bengaluru
03.2025 - Current
- Coordinated with vendors and suppliers to ensure timely delivery of products and services for each event.
- Collaborated with culinary team to create enticing menus for various types of events, enhancing client satisfaction.
- Increased banquet sales by developing and implementing effective marketing strategies.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes for future success.
- Conducted site visits with prospective clients, showcasing venue features and outlining available services.
- Managed budgets for each event, ensuring profitability while maintaining high-quality standards.
- Trained new staff members on company policies, procedures, and best practices within the banquet sales department.
Assistant Manager - Sales & Marketing
The Palm Meadows Resort
06.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
Sales & Marketing Executive
The Zuri Whitefield, Bengaluru
09.2023 - 06.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created detailed post-event reports highlighting key performance metrics and areas for improvement.
- Negotiated contracts with clients, securing favorable terms for both parties involved.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Advisor
Concentrix Services, Bangalore
03.2021 - 09.2023
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
A1- Operation Associate
Taj Chia Kutir Resort and Spa, Darjeeling
10.2021 - 11.2021
- Increased guest satisfaction by providing exceptional service at all times.
- Developed and implemented strategies to increase guest satisfaction and engagement.
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
F&B Team member
Taj Vivanta, Whitefield, Bangalore
07.2019 - 09.2021
- Greeted guests warmly to foster welcoming environment.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
F&B GSA
The Zuri Kumarakom, Kerala Resort & Spa
11.2018 - 06.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
BBA -
Skyline institute of management and technology
02.2024
High School Diploma - F&B Skill
Taj Tata strive
Trivandrum01.2018
12th - undefined
Mahbert High School
Siliguri01.2017
10th - undefined
Pinehall academy
Mirik, Darjeeling01.2015
Skills
Oracle software solutions
Accomplishments
- Participated in Oxford Dictionary quiz in 2015
- Played district level Volleyball in 2016
- Nominated for Star of the Month thrice at Zuri Kumarakom, Kerala.
- Awarded Star of the Month (December, 2017) at Zuri Kumarakom, Kerala.
- Awarded Associate of the Month (April, 2019) at Vivanta Whitefield, Bengaluru.
- Awarded WALL OF FAME for the month of September 2019 at Vivanta Bengaluru, Whitefield
- Awarded WALL OF FAME for the month of January 2020 at Vivanta Bengaluru, Whitefield
- Worked as a core team during lockdown.
- Awarded as a knowledge base topper for Federal Bank process at Concentrix Services.
Interests
Travelling
Bike riding
Playing Badminton
Playing Volleyball
Area Of Expertise
- Provide high quality services, resulting in guest delight and optimum resource utilization for maximum service quality.
- Ensuring maximum guest satisfaction by closely interacting with potential guests & understand their requirements and customizing the product and services accordingly.
- Up selling unique dining to the liable Guests., Did the 5000 annual day of multinational companies.
- Responsible for tracking the fraudulent activity from any Federal Bank Credit card.
- Selling Credit cards to the eligible Customers.
- Taking Complaints from the Customer and providing them with the correct resolution.
- Handling Federal bank social media during camping months., Upselling health insurance and Pre-approved loans.
- Successfully met or exceeded sales targets through proactive selling of banquet services and packages.
- Developed and implemented strategic sales plans to attract new clients and promote repeat business.
- Negotiated contracts and pricing to maximize revenue while ensuring customer satisfaction.
- Created and presented customized banquet packages tailored to the specific needs and preferences of clients.
- Worked closely with the culinary team to design menus that met client expectations and accommodated dietary restrictions.
- Took proactive measures to address customer concerns and enhance overall guest experience.
Personal Information
Date of Birth: 28/02/1999
Personal data processing
I hereby declare that the above information is true and correct to best of my knowledge and nothing has been concealed or distorted.
Timeline
Banquet Sales Manager
The Zuri Whitefield, Bengaluru
03.2025 - Current
Assistant Manager - Sales & Marketing
The Palm Meadows Resort
06.2024 - 03.2025
Sales & Marketing Executive
The Zuri Whitefield, Bengaluru
09.2023 - 06.2024
A1- Operation Associate
Taj Chia Kutir Resort and Spa, Darjeeling
10.2021 - 11.2021
Advisor
Concentrix Services, Bangalore
03.2021 - 09.2023
F&B Team member
Taj Vivanta, Whitefield, Bangalore
07.2019 - 09.2021
F&B GSA
The Zuri Kumarakom, Kerala Resort & Spa
11.2018 - 06.2019
12th - undefined
Mahbert High School
10th - undefined
Pinehall academy
BBA -
Skyline institute of management and technology
High School Diploma - F&B Skill
Taj Tata strive