Ashish Jayram Khambe
Mumbai
Summary
To associate myself with such an organization that enables me to use my strong organizational skills, educational background and ability to work well with people. And also enables me to make a positive contribution towards the company.
Overview
9
9
years of professional experience
Work History
Sr. IT Executive
BSE Institute Ltd.
Mumbai
06.2022 - Current
- Develop and communicate the IT department's vision, mission, and strategic direction aligned with organizational goals.
- Provide leadership and guidance to IT teams, ensuring alignment with business objectives and fostering a culture of innovation and collaboration.
- Responsible for the Installation, Configuration, And Administration.
- Maintained and provided hardware/software inventory asset reports using Intuit Track-It
- Maintained accurate inventory of technology hardware and software resources…
- Imaged laptops using an external hard drive and preformed new user setup
- Assisted in the discovery and resolution of current and potential hardware issues
- Provided detailed training, including documentation, for all hardware and software that was used by employees
- Setup new user domain accounts, passwords, and printer setup
- Created new user email accounts and configured them to work with Outlook 2016 Professional Plus
- Purchased software and equipment for new and current users
- Worked with different vendors to configure and learn new online software
- Diagnosed Group Policy Issues that forced user desktops to be stored remotely and roaming
- Responsible for Supporting of network devices for clients.
- Maintained a strong customer service focus when dealing with external clients' inquiries about system availability or functionality issues.
- Ensured compliance with industry regulations by developing internal controls regarding data security.
- Collaborated with senior management to identify technology needs and develop solutions that improved operational efficiency.
- Created policies and procedures for proper security protocols related to information access, storage, backup, disaster recovery plans.
- Controlled operational IT budget and expenditures within department parameters.
- Met with users, vendors and technicians to determine computing requirements.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Maintained knowledge of advances in information technology systems and applications.
- Managed backup, user account and helpdesk systems.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Provided company users with tech support for IT problems and account maintenance.
Customer Support Engineer
Sysnet global technology ltd.
Mumbai
09.2020 - 06.2022
- Responsible for implementation, installation, maintenance, and upgrade of All Software’s & Hardware
- Provide support to customer programming staff in all products and perform troubleshoot on all field inquiries
- Monitor all assign cases for customer support and update all activities on company tracking system
- Administer all resources and ensure delivery of product fixes within timeframe
- Manage all customer issues and if required escalate it to required departments
- Assist all junior engineers in complex cases and evaluate products for customers
- Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services
- Manage requests from internal and external clients and resolve it through email and phone
- Maintain accurate customer documents and prepare reports for all issues and resolutions
- Administer all contractual obligations for clients and escalate issues if required
- Installation, configuration, maintaining and troubleshooting systems in windows and domain Environment
- Daily Monitoring on Service manager portal
- Knowledge of Veritas backup exec.
E – Learning Executive
Wockhardt Foundation
08.2017 - 08.2020
- Installation of E-learning sets in each school
- Maintaining hardware related issue
- Resolve software related queries
- Taking follow-up with schools regarding the queries in software and hardware, Troubleshooting the problems or any technical related problems
- Using Remote tool to resolve another site user’s problem on application level
- Coordination with the respected Donors
- Coordination with the vendor
- Visiting various schools and providing the school staff with e-learning training.
Technical Support Engineer
Turrion Infotech Pvt. Ltd.
01.2016 - 06.2017
- Installing OS Windows 10, Windows 8, Windows 7
- Installation configuration & troubleshooting MS Office
- Installation configuration & troubleshooting of MS Outlook
- Maintenance and troubleshooting network related problems
- Installing, configuring and troubleshooting Antivirus, desktop and laptop level applications
- Using Remote tool to resolve another site user’s problem on application level
- Installation, configuration and troubleshooting of Local and Network Printers and scanner
- Handling Guest Calls like internet queries
- Inventory management
- Vendor co-ordination
- Data backup and recovery
- Taking back up of MS Outlook’s PST file
- Software Installation and troubleshooting
Technical Support Engineer
Turrion Infotech Pvt. Ltd.
- Maintaining and configuration, troubleshooting of desktop and laptops
- Installing OS Windows 8.1, Windows 8, Windows 7, Windows XP
- Taking system across domain and workgroup Installation configuration & troubleshooting of MS Outlook
- Using Remote tool to resolve another site user’s problem on application level
- Installation, configuration and troubleshooting of Local and Network Printers
- Data backup and recovery
- Taking back up of MS Outlook’s PST file
- Software Installation and troubleshooting
Education
B.Sc. IT -
Mumbai University
H.S.C -
Maharashtra board
S.C.C -
Maharashtra board
Course -
Hardware and Networking
Course -
VMware
Course -
Typing 40 English
Course -
Typing 30 Marathi
Skills
- Project Leadership
- IT Compliance
- Information Security
- IT service management
- Time Management
- Desk Support/Technical Support
- Experience with Windows 7-8/ Windows10 Windows 11
- Experience with Windows server 2008/ 2012/ 2016
- VMware
- Experience with MS Office 365 and Mail Clients
- Customer Service
- Active directory
- Bigfix Management tool
- NAAS storage
- Infrastructure Management
- IT Asset Management
Timeline
Sr. IT Executive
BSE Institute Ltd.
06.2022 - Current
Customer Support Engineer
Sysnet global technology ltd.
09.2020 - 06.2022
E – Learning Executive
Wockhardt Foundation
08.2017 - 08.2020
Technical Support Engineer
Turrion Infotech Pvt. Ltd.
01.2016 - 06.2017
Technical Support Engineer
Turrion Infotech Pvt. Ltd.
B.Sc. IT -
Mumbai University
H.S.C -
Maharashtra board
S.C.C -
Maharashtra board
Course -
Hardware and Networking
Course -
VMware
Course -
Typing 40 English
Course -
Typing 30 Marathi
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