Ashish Kumar

• Company Overview: Domain: FinTech
• Product: Controller View
• Controller View is a JAVA based strategic financial control platform used for regulatory reporting and financial controls
• It enables greater transparency across the entire enterprise by rapidly adapting to new regulatory landscape and empowers you with complete control in establishing and maintaining reporting logic to any complex degree
• Troubleshoot various customer(On-prem/Cloud)-reported issues, including those related to application workflow, Application/Tomcat configuration, application outage , application performance, database performance, infrastructure configuration, API,SSL, LDAP, Active Directory, and JVM
• Advance Troubleshooting different types of logs, such as task, server, client, webapp, workflow, task JVM, and SQL console logs
• Monitoring cloud based servers through Appdynamics and taking necessary steps as per the monitoring statistics
• Executing Jenkins pipelines to manage the end to end releases
• Troubleshooting issues raised on application hosed on AWS cloud ,EKS(Amazon Elastic Kubernetes Service ), Autoscaling
• Log analysis with SPLUNK and monitoring through cloudwatch
• Prepare and manage comprehensive knowledge based articles
• Conduct technical skill training sessions for team members
• Domain: FinTech
• Product: Controller View
• Controller View is a JAVA based strategic financial control platform used for regulatory reporting and financial controls
• It enables greater transparency across the entire enterprise by rapidly adapting to new regulatory landscape and empowers you with complete control in establishing and maintaining reporting logic to any complex degree

• Company Overview: Domain: Banking/Financial
• Product: Crypto Source/MTID
• Client: Mastercard
• Crypto as a Service provides simple functionality for banks to offer their customers the ability to buy, sell, and hold Crypto currencies
• Domain: Banking/Financial
• Product: Crypto Source/MTID
• Client: Mastercard
• Crypto as a Service provides simple functionality for banks to offer their customers the ability to buy, sell, and hold Crypto currencies

· I work on IT operations, ITIL Process, Production Support & Application Support using Technologies like SQL/UNIX/ApacheTomcat/Jboss.

· ProvideL1/ L2 support including BAU tasks and deep issue analysis, providing fixes and restoring business/Application within the SLA timeframe.

· Here I support the application which is built on JAVA microservices and uses multiple APIs.

· Onboarding the customer/Banks to the admin portal.

· Cater L1/ L2 support including BAU tasks and incident troubleshooting, setting the triage calls, providing fixes and restoring business/Application within the SLA timeframe.

· Handling end to end release management including preparing runbook, raising the CRQ, taking business Signoff, joining CAB meetings, preparing implementation plan, allocating resource for deployment and others.

· Having good experience in preparing SOPs/Documents in confluence.

· I have experience in preparing Grafana Alert Monitoring dashboards ,and writing KQL queries to fetch data from Azure Log Analytics through Prometheus .

• Company Overview: Domain: Banking/Financial
• Product: USCB, Bluebird
• I worked in Barclays' run the bank team for API core processor and platform application
• Domain: Banking/Financial
• Product: USCB, Bluebird
• I work in Barclays' run the bank team for API core processor and platform application.Within our level2 support our team manage the components that deal with the middleware and backend processing for all credit card customer traffic flowing through four channels (customer website ,Mobile, Customer care desktop, IVR).To fulfill this we use a stack of technologies like shared APIs, SQL, Linux, apache tomcat, Jboss ,AMQ,IBMMQ,AWS,APPD,KIBANA,JENKINS,DOCKER,OPEN SHIFT,LINUX,SQL,SERVICE FIRST,JIRA.

Roles and responsibilities:

• Provide L2 technical support for middleware and backend applications handling credit card customer traffic .
• Monitor and troubleshoot shared APIs, middleware components, and backend processes .
• Analyze and resolve incidents, service requests, and escalations impacting core systems.
• Use AppDynamics, SPLUNK, and AWS monitoring tools to analyze performance issues.
• Monitor queues (IBM MQ, AMQ) for message failures and latency issues.
• Conduct log analysis using Kibana to identify and resolve errors.
• Investigate and resolve API failures, database issues (SQL), and Linux system errors .
• Escalate critical issues to L3 teams or developers when required.
• Use Service First & JIRA for ticket management, tracking, and root cause analysis (RCA).
• Maintain and troubleshoot Apache Tomcat, JBoss, OpenShift, and Docker containers .
• Support CI/CD pipelines using Jenkins for deployments and hotfixes.
• Ensure smooth functioning of APIs on AWS cloud environments .
• Assist in automating repetitive tasks using scripts or Jenkins pipelines.
• Identify recurring issues and propose long-term fixes.
• Collaborate with development teams for patching, upgrades, and enhancements .
• Support disaster recovery and failover testing .

• Company Overview: Domain: Banking/Financial
• Product: SIMCORP GAIN
• Client: JP Morgan, BNY Mellon, ADIA
• SIMCORP GAIN is a web-based application
• Domain: Banking/Financial
• Product: SIMCORP GAIN
• Client: JP Morgan, BNY Mellon, ADIA

SIMCORP GAIN is a web based application.This application received raw pricing,Sec master and business process data from various sources .From this large unstructured data a single golden copy is prepared after scrubbing and applying business logic.This final golden copy is sent to the clients.

Roles and Responsibilities:

· 7 months of experience with Magic FinServ on Production Support/Application Support. I work on IT operations, ITIL Process, Production Support & Application Support using Technologies like SQL/UNIX/Apache Tomcat/Jboss and ticketing tool Fresh Desk.

· Maintaining application which is based on JAVA.

· Using Apache Tomcat and JBOSS as middleware services to apply business logic and run UI.

· Work with MYSQL database and unix cli for issue analysis and provide data or prepare reports.

· Having Sound knowledge of Production Support & Application Support (Service Ticket handling, Incident Management, Change Management, Problem management, Release management, ITIL Process).

· Provide L1/L2 support including BAU tasks and deep issue analysis, providing fixes and restoring business/Application within the SLA timeframe.

· Exposure to BFSI Domain.

· Monitor and execute application system health check and provide fix after outage occurs.

· Having good Communication & Customer Interactions skill.

• Company Overview: Domain: Banking/Financial
• Product: Live Wealth/Live Spread
• Client: Morgan Stanley, AEXP, RJ, CITI Bank, Brambles, CVS, BAML
• Designated Release Manager for All the Projects
• Domain: Banking/Financial
• Product: Live Wealth/Live Spread
• Client: Morgan Stanley, AEXP, RJ, CITI Bank, Brambles, CVS, BAML
• Designated Release Manager for All the Projects
• Awarded as Best Employee of Quarter (January -March)'19

Live spread is a web-based application. This application is used for spreading the pdf file. A chunk of unstructured bank/financial raw data is converted and spread through NLP after applying logic as per business requirement and send this data back to client .Application usage RAGE ETL and is based on Java and running on MY SQL server with Linux environment.

Roles and Responsibilities:

· 3+ years of experience with Genpact on Production Support/Application Support. Here I work on IT operations, ITIL Process, Production Support & Application Support using Technologies like SQL/UNIX/Apache Tomcat/Jboss and ticketing tool Service now, Jira, Monitoring tool icinga & Jmelody.

· Using CI/CD pipelining and GIT HUB for integration and deployment.

· Having application support level knowledge/experience in Java as our applications are based on JAVA.

· Using Apache Tomcat and JBOSS as middleware services to apply business logic and run UI.

· Work with MYSQL database for issue analysis and fetching data and Unix/Windows as OS.

· Appointed as Release manager. Handling end to end release management including IRA/RFC and code verification, taking code/UAT and business signoff ,joining CAB meetings, preparing implementation plan, allocating resource for deployment and others.

· As per business requirement provide the reports and data with the help of SQL query &Unix CLI.

· Provide L1/L2 support including BAU tasks and deep issue analysis, providing fixes and restoring business/Application within the SLA timeframe.

· Working along with infra support including Middle Ware, DBA and System Administrators on system maintenance & infra related issues troubleshooting as per issue specific.

· Perform application system health check & monitoring improvement to prevent system issues by early problem detection.

· Recover & restore of application service in the event of partial system incapacity or outages.

· Perform other application onboard related tasks & projects, e.g. DR exercise, audit queries, SOP (Standard Operating Procedure) documentations update etc.

ACHIEVEMENT:

· Awarded as Best Employee of Quarter (January -March)'19.

• Company Overview: Domain: Telecom
• Client: Vodafone Shared Services
• Project: Vodafone Roaming Services
• Domain: Telecom
• Client: Vodafone Shared Services
• Project: Vodafone Roaming Services
• Awarded as Employee of the Month, December 2016

• Company Overview: Domain: Telecom
• Client: Uninor
• Project: International Roaming Services
• Domain: Telecom
• Client: Uninor
• Project: International Roaming Services