Ashish Kumar
Program Manager
Gurgaon
Summary
Experienced Program manager with rich experience in leading teams ,Hiring, Training, and Improving entire team structure. I also bring in my tech oriented approach and using it improve overall processes. Working in a startup I have gained many new skills but most notably is the process of constant innovation and consistency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
Spinny
Gurgaon
07.2024 - Current
- Managed loan operations for entire PAN India for Spinny spread across 14 locations
- Directly head two of the divisions for Loan function
- Responsible for improving Loan finance penetration by 5% in financial year2024-2025.
- Onboarded Muthoot finance as a financing partner for PAN India locations.
- Led API integration for different financiers thorough collaboration of legal and tech team
- Collaborated with Product team for internal CRM changes and Customer facing app and website.
- Set up medium and long term goals and initiatives for the Loan vertical in collaboration with higher management.
Associate Program Manager II
Spinny
Gurgaon
02.2023 - 06.2024
- Headed loan operations for for 70% of PAN india portfolio. Including all major cities
- Improved Loan penetration by 10% during the financial year 2023-24
- Responsible for all hiring , training and performance monitoring of all loan operations candidates.
Associate Program Manager - I
Spinny
Gurgaon
05.2022 - 01.2023
- Conceptualized and initiated Centralization process of loan operations from the current city based structure.
- Changed and completely overhauled internal CRM through collaboration with tech teams to improve efficiency
- Managed entire Post sales collaboration with all existing financiers.
- Part of the team to launch Instant loan process. ( one of the boldest moves in loan in the entire journey)
- In collaboration with team and tech launched Rule engine Phase-1 which reduced manual dependency in bank login process
Assistant Manager
Spinny
Gurgaon
08.2021 - 04.2022
- Responsible for handling loan operations of the North cluster consisting of 15 members spread across 7 cities.
- Standardized SOP's for loan operations team from first interaction with the customer to last end point of delivering the vehicle.
- Improved Finance penetration by 12% for the year.
- Led discussions with banks and financiers for onboarding process. Increasing onboarded financiers to 14 from 10
Operations Analyst
Spinny
Gurgaon
12.2020 - 08.2021
- Took care of daily loan operations for South cluster reducing TAT by 30% across all financiers.
- Made reports and dashboards for daily tracking of cases.
- Set up Standard operating procedure for entire PAN India loan operations.
- Part of the team to conceptualize and make eligibility scorecard which reduced manual decision making for every customer coming across our platforms for loan services.
Market Analyst
Futures First
Kolkata
07.2016 - 12.2016
- Traded in Global derivatives market on Inter Continental Exchange (ICE)
- Maintained an overall neutral profile and remained in the top 5 performers in the batch of 30 new candidates.
- Traded LIBOR 3 months futures contracts.
- Complied data and market trends based news and analyst inputs from different news sources.
- Followed and analyzed Bank of England and FED closely to find trends in market and track markets movement and predictions.
Education
Bachelor of Technology - Electrical Engineering
IIT (ISM), Dhanbad
Dhanbad, India 03.2012 - 05.2016
Timeline
Program Manager
Spinny
07.2024 - Current
Associate Program Manager II
Spinny
02.2023 - 06.2024
Associate Program Manager - I
Spinny
05.2022 - 01.2023
Assistant Manager
Spinny
08.2021 - 04.2022
Operations Analyst
Spinny
12.2020 - 08.2021
Market Analyst
Futures First
07.2016 - 12.2016
Bachelor of Technology - Electrical Engineering
IIT (ISM), Dhanbad
03.2012 - 05.2016
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