ASHISH KUMAR
Senior IT Professional – Projects & Infrastructure Delivery, Network, Server & Security,
Ranchi
Summary
Experienced IT professional with a 14-year background in IT infrastructure, network, application support, and security services in mining, health, and railway industries. Provided tailored solutions to clients like JIMMS, Coal India Ltd, SBI, CCL, BCCL, ECL, Indian Railways, and health organizations. Skilled in optimizing operations, boosting client satisfaction, project management, and team mentoring for successful outcomes.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Server, Azure Cloud, Network Admin & SOC
CSM Technologies Pvt Ltd
12.2022 - Current
- Company Overview: CMMiML5
- Managed overall IT infrastructure including production and staging environments, ensuring high availability, security, and performance.
- Administered Windows servers, including patching, upgrades, performance tuning, log analysis, and troubleshooting.
- Supported Disaster Recovery (DR) strategies including DR site regular testing, and failover planning to ensure business continuity.
- Performed routine backups and disaster recovery using tools like Azure Backup and Azure Site Recovery to protect critical data and systems.
- Conducted vulnerability assessments and implemented hardening policies to strengthen both on-premises and cloud infrastructure.
- Automated repetitive tasks and deployments via PowerShell, Azure CLI, and ARM Templates to streamline infrastructure management.
- Managed asset inventory for servers, networking devices, and licenses to ensure compliance and lifecycle visibility.
- Provided timely and effective support to end-users, maintaining a high standard of communication and issue resolution.
- Led server and application migration projects, planning and executing them with minimal disruption to services.
- Configured and maintained Azure Virtual Machines, Load Balancers, and Storage Accounts, ensuring scalability and performance.
- Implemented Azure AD with conditional access and role-based policies for secure identity and access management.
- Secured cloud workloads using Microsoft Defender for Cloud, Azure Security Center, and Azure Sentinel (SIEM).
- Managed networking in Azure, including VNets, Subnets, VPN Gateways, and ExpressRoute connectivity.
- Monitored system health and resource usage through Azure Monitor and Cost Management, optimizing performance and budget.
- Ensured adherence to SLA for incident and request resolution across IT infrastructure.
- Created and maintained documentation for infrastructure, disaster recovery processes, and system configurations.
- Supported physical and virtual infrastructure in hybrid environments, integrating on-premise and cloud-based systems.
- Collaborated with cross-functional teams to implement security policies, system improvements, and compliance measures.
L2 NOC Engineer
Railtel Corporation of India Ltd
07.2014 - 12.2022
- Led network projects, including the design, deployment, and administration of MPLS, L2VPN, L3VPN, VLANs, OSPF, and turnkey CCTV solutions.
- Conducted site surveys and collaborated with vendors to ensure project alignment with specifications and timely delivery.
- Maintained Data Center (DC) operations, including server rack management, structured cabling, power/cooling, and physical security.
- Designed, implemented, and maintained high-performance, scalable, and secure network infrastructures.
- Configured and managed routers, switches, firewalls, and VPNs; implemented advanced network protocols and policies.
- Monitored network traffic and performance to ensure optimal uptime, identifying and resolving connectivity issues swiftly.
- Prioritized network security through firewall management, intrusion detection systems (IDS), encryption, and timely response to breaches.
- Delivered technical support, troubleshooting, and issue resolution to reduce downtime and improve network performance.
- Maintained comprehensive network documentation to support operations, scalability, and audit readiness.
- Performed equipment installations, upgrades, lifecycle refreshes, and post-installation testing for telecom and turnkey services.
- Assisted in server installations and upgrades in support of network expansion and hardware infrastructure refresh.
- Conducted preventative maintenance and scheduled service windows to ensure uninterrupted network operations.
- Researched and integrated new networking products and technologies to improve service offerings and future-proof infrastructure.
- Collaborated with IT and leadership teams to assess network capacity planning, expansion needs, and project roadmaps.
- Produced network performance and usage reports by analyzing traffic, security metrics, and system capacity trends.
- Enhanced customer satisfaction by delivering prompt installation, repair, and maintenance of telecom systems and services.
- Provided on-call emergency support to address outages and system failures affecting client operations.
- Managed 24x7 support for the Network Operations Centre (NOC), ensuring continuous monitoring, issue resolution, and uptime compliance.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
- Led preventive and corrective network and infrastructure maintenance requirements.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
Network Administrator
ACTOSS TECHNOLOGY PVT LTD
09.2010 - 05.2014
- Designed scalable networks that accommodated rapid organizational growth without sacrificing performance or reliability.
- Streamlined communication between departments by designing and implementing efficient routing protocols.
- Optimized network performance by proactively identifying and resolving bottlenecks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Planned implementation of network enhancements and upgrades.
- Monitored network health using diagnostic tools, promptly addressing any anomalies detected.
- Conducted regular maintenance tasks, proactively identifying issues before they escalated into larger problems.
- Enhanced network security with the implementation of advanced Cisco technologies and best practices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
Education
Bachelor of Engineering - CSE
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
SSSIST, SEHORE, MP 06.2006 - 06.2010
MBA - IT & Marketing
Swami Vivekanand Subharti University
Skills
Network Administration
IT INFRA
LAN,WAN,
Azure Cloud
Incident Response and Management
SSL Certificates
Vulnerability Assessment and Penetration Testing
SIEM,Nmap,OWASP,Burp Suite
Log Management and Analysis
Security Audits and Compliance
Load balancing techniques
Backup and recovery
Windows Server management
Routing and Switching(OSPF,BGP,VLAN)
MPLS(L2VPN,L3VPN)
Monitoring & Logging
SLA Management & Stakeholder Coordination
Certification
CEH (EC Council)
Accomplishments
- Successfully delivered 30+ end-to-end projects including MPLS network rollouts, server migrations, and turnkey CCTV surveillance implementations across diverse environments.
- Led cross-functional teams to execute complex infrastructure upgrades and deployments, ensuring 100% uptime and seamless transitions with minimal business disruption.
- Managed full project lifecycle from planning, resource allocation, and vendor coordination to final implementation, documentation, and handover.
- Improved operational efficiency by implementing standardized practices in project execution and post-deployment support.
- Recognized for on-time delivery, technical excellence, and effective team leadership under tight deadlines and high-stakes environments.
Timeline
Server, Azure Cloud, Network Admin & SOC
CSM Technologies Pvt Ltd
12.2022 - Current
L2 NOC Engineer
Railtel Corporation of India Ltd
07.2014 - 12.2022
Network Administrator
ACTOSS TECHNOLOGY PVT LTD
09.2010 - 05.2014
Bachelor of Engineering - CSE
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
06.2006 - 06.2010
MBA - IT & Marketing
Swami Vivekanand Subharti University
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