ASHISH KUMAR
SERVICE ENGINEER
Karnal,HR
Summary
Dynamic Service Engineer with extensive experience at Tata Hitachi, excelling in equipment installation and technical support. Proven track record in enhancing customer satisfaction and generating new business leads. Skilled in system diagnostics and committed to continuous learning, ensuring optimal performance and operational efficiency in fast-paced environments.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Working as a Service Engineer at Tata Hitachi
Dada Motors InfraTech
07.2025 - Current
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Escalated and re-produced problem to internal development sources to reach solution.
2 Years Experiance as a Service Engineer In L&T
P.K. Enterprices
10.2022 - 08.2024
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
3 Year Experiance in PDI & H.O.D. M.S. Nexa
D.D. Motors Karnal
07.2018 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations, and provided exceptional service.
2 Year Experiance in Hyundai as a Technician
Rahul Pam Pvt. Ltd.
07.2016 - 04.2018
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
2 Year Experiance in Ashok Layland as a Technician
Rahul Pam Pvt. Ltd.
04.2014 - 06.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
3 Year Experience in Local Market as a Technician
Arpita Motors Karnal
08.2011 - 04.2014
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
High School Diploma -
Haryana Open Schooling
Haryana, India 04.2001 -
Senior Sacandry
National Open Schooling
Haryana, India 04.2001 -
Diesel Mechanic
Govt. ITI Solan
Solan, India 04.2001 -
Skills
Field service
Equipment installation
Technical support
Equipment assembly
Report preparation
Hardware repair
Operational support
Parts replacement
System diagnostics
Technical consulting
Service sales
Emergency response
Equipment monitoring
Certification
AUTO CAD
Timeline
Working as a Service Engineer at Tata Hitachi
Dada Motors InfraTech
07.2025 - Current
2 Years Experiance as a Service Engineer In L&T
P.K. Enterprices
10.2022 - 08.2024
3 Year Experiance in PDI & H.O.D. M.S. Nexa
D.D. Motors Karnal
07.2018 - 02.2021
2 Year Experiance in Hyundai as a Technician
Rahul Pam Pvt. Ltd.
07.2016 - 04.2018
2 Year Experiance in Ashok Layland as a Technician
Rahul Pam Pvt. Ltd.
04.2014 - 06.2016
3 Year Experience in Local Market as a Technician
Arpita Motors Karnal
08.2011 - 04.2014
High School Diploma -
Haryana Open Schooling
04.2001 -
Senior Sacandry
National Open Schooling
04.2001 -
Diesel Mechanic
Govt. ITI Solan
04.2001 -