Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Awards& Achievements
Timeline
Generic

Ashish Lakra

Noida

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.

Currently working with Paytm Payments Bank Noida (Paytm FasTag Process), as Senior Associate and an expert in handling bank disputes of NETC (National Electronic toll collection).

Overview

6
6
years of professional experience

Work History

Senior Associate

Paytm Payments Bank
01.2020 - Current
  • Supervised a team of 22 member in NETC Issuer & groomed through training sessions
  • Managing bulk operations, various recon for recovery purposes
  • Delivering the best service within Tat, defined by NPCI
  • Identify Process gap and fix the same to improve daily operations
  • Successfully managing FasTag Logistic department as well.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Optimized resource allocation by closely monitoring budgets and adjusting as needed to ensure financial goals were met.
  • Trained and mentored junior staff on customer service strategies and techniques.

Associate

NetAmbit (PPBL)
09.2018 - 01.2020
  • It is a banking domain based project where the dispute issues of customers who use Paytm as toll payment, gets a glitch while doing payment.Here we are analyzing the disputed transactions and settling the dispute amounts with NPCI.
  • Apart from this at merchant end we are handling settlements of plaza which are acquired by Paytm Payments Bank.
  • successfully handled NHAI, IHMCL,NPCI & RBI escalations.
  • Managed various MIS reports monthly & yearly and publish them in timely manner.

Associate

QUESS Corp Limited
03.2018 - 09.2018
  • Hired & supervised a team of 5 member in NETC Acquirer & groomed through training sessions.
  • Complete the training regarding plaza on-boarding and successfully on-boarded 12 plaza in a row.
  • After the streamline of acquirer side i moved into Issuer side and successfully trained on Debit adjustment and customer queries.
  • Performing daily financial activity (Credit & Debit) to settle the customers disputes.


Education

Bachelor of Technology (Computer Science and Engineering) -

Nitra Technical Campus Ghaziabad
01.2016

Intermediate -

G.N.I. College (U.P.) board
01.2011

High School -

G.N.I. College board
01.2009

Skills

  • Microsoft Excel
  • Google sheet
  • Salesforce
  • Efkon
  • Freshwork

Extracurricular Activities

  • Volunteer in science techno meet.
  • Co-ordinated sports at different levels in college.

Awards& Achievements

  • Awarded 3 times with Champion of the Month in Paytm Payments Bank for working on above expectations.
  • Awarded more than 4 times with "ROCKSTAR" in Paytm Payments Bank for working on above expectations.
  • Received appreciations for providing optimized solutions, voluntarily working in multiple verticals of project.

Timeline

Senior Associate

Paytm Payments Bank
01.2020 - Current

Associate

NetAmbit (PPBL)
09.2018 - 01.2020

Associate

QUESS Corp Limited
03.2018 - 09.2018

Bachelor of Technology (Computer Science and Engineering) -

Nitra Technical Campus Ghaziabad

Intermediate -

G.N.I. College (U.P.) board

High School -

G.N.I. College board

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Ashish Lakra