Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Ashish Lal

IT Business Analyst

Summary

Project management-centered business analyst with 1 years of experience in Information Technology field. Strongly adept at manipulating pivot tables for advanced reporting, project planning, information analysis and clear client communication. Highly proficient with administration tasks centered around software development projects and objectives.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Associate Business Analyst

Webkul
10.2023 - Current
  • Requirement gathering for web and app development projects
  • Preparation of necessary docs(BRD, FRD, SOW, RFQ, NDAs, and POC) for the clients requirement.
  • Drafting user stories, wire frames and project plans based on the requirements of the client
  • Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
  • Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/Skype/ helpdesk/ social networking sites.
  • Project assignment and being clients major communication for ongoing projects.
  • Managing project delivery(It covers check of all the SOW points agreed)
  • Assigning the technical queries/issues of clients to the technical departments.
  • Preparing a full User guide(technical doc/content) of the products for Webkul's products, Services, and customers in written and video format as well.
  • Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
  • Market research of the products.
  • Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.

Business Analyst

Appnox Technologies
05.2023 - Current
  • Gathered and documented business requirements (BRD, FRD, SRS) for various projects, ensuring clear communication between stakeholders and development teams.
  • Created wireframes using tools like Balsamiq and Figma to visualize and communicate user interface design concepts.
  • Managed project tasks and tracked progress using Jira, facilitating efficient requirement planning and issue resolution.
  • Conducted requirement elicitation sessions with stakeholders to define project scope and objectives..
  • Developed user stories and acceptance criteria in collaboration with product owners and development teams to ensure alignment with business goals.
  • Worked in both Agile Scrum and Waterfall methodologies, adapting to project-specific needs and facilitating effective project management.
  • Led User Acceptance Testing (UAT) efforts, coordinating with end-users to ensure software meets business needs and quality standards.

Internship

Skillto
03.2023 - 05.2023
  • To work on creating business document (BRD, FRD and SRS) for Skillto and it's clients.
  • To work on creating weekly/monthly reports for Skillto and it's clients.
  • To research, implement project management and coordination.
  • To provide research and insights to grow business for Skillto and it's client.
  • To promote our company's name amongst productive clients.

Customer Service Executive

iEnergizer
11.2021 - 01.2023
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Education

Bachelor of Computer Applications - Computer And Information Sciences

Amity University
Noida
06.2017 - 2020.12

High School Diploma -

East Point School
New Delhi
04.2016 - 2017.03

Skills

    Requirement Elicitation and Documentation

    Problem-Solving and Critical Thinking

    Business Process Modeling

    Presentation Skills

    Leadership Skills

Certification

Certification in Business And Data Analysis by Skillto | New Delhi

Software

Jira and Confluence

Figma

Balsamiq

Ms Visio

Lucidchart

Axure

Trello

Timeline

Associate Business Analyst

Webkul
10.2023 - Current

Business Analyst

Appnox Technologies
05.2023 - Current

Internship

Skillto
03.2023 - 05.2023

Certification in Business Analysis with Excel by Simplilearn

03-2023

Certification in Business And Data Analysis by Skillto | New Delhi

09-2022

Customer Service Executive

iEnergizer
11.2021 - 01.2023

Bachelor of Computer Applications - Computer And Information Sciences

Amity University
06.2017 - 2020.12

High School Diploma -

East Point School
04.2016 - 2017.03

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Ashish LalIT Business Analyst