Summary
Overview
Work History
Education
Skills
Personal Information
Achievements Awards
Hobbies
Timeline
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Ashish Malakar

Ashish Malakar

Customer Support Executive

Summary

Looking for opportunities with a forward-thinking organization that values learning and growth. Eager to contribute to a high-performing team, drive innovation, and achieve meaningful results. Passionate about applying my skills and growing professionally.


Overview

5
5
years of professional experience
3
3
Languages

Work History

Customer Support Executive

Tech Mahindra
08.2022 - Current


  • Working as an Analyst for Tech Mahindra Limited handling dual chats for international UK process for Three.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Mentored junior team members to enhance their skills and improve overall team performance.

Customer Service Representative

Infosys BPM
01.2022 - 08.2022
  • Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
  • Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
  • Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
  • Managed flight overbooking proactively, minimizing disruptions and maintaining customer satisfaction.

Junior Manager

Cummins India Limited
05.2012 - 02.2015
  • Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
  • Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
  • Streamlined office operations for increased efficiency and reduced overhead costs.


Education

High School Diploma -

Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal
04.2001 -

Skills

Team development and training

Personal Information

  • Father's Name : Ashok Malakar
  • Gender: Male
  • Nationality: Indian


Achievements Awards

  • Spot Award Winner at Tech Mahindra
  • Received Clint Appreciation for performance excellence

Hobbies

Listening songs, Playing Games ( Chess, Carom, Cricket)

In my Free time, I love listening to music and playing games like cricket, chess and carom, Music helps me to relax and explore different styles, while games keep me mentally active and allow me to enjoy friendly competition.

Timeline

Customer Support Executive

Tech Mahindra
08.2022 - Current

Customer Service Representative

Infosys BPM
01.2022 - 08.2022

Junior Manager

Cummins India Limited
05.2012 - 02.2015

High School Diploma -

Rajiv Gandhi Proudyogiki Vishwavidyalaya
04.2001 -

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Ashish MalakarCustomer Support Executive