Ashish Malakar
Customer Support Executive
Summary
Looking for opportunities with a forward-thinking organization that values learning and growth. Eager to contribute to a high-performing team, drive innovation, and achieve meaningful results. Passionate about applying my skills and growing professionally.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Support Executive
Tech Mahindra
08.2022 - Current
- Working as an Analyst for Tech Mahindra Limited handling dual chats for international UK process for Three.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Mentored junior team members to enhance their skills and improve overall team performance.
Customer Service Representative
Infosys BPM
01.2022 - 08.2022
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Managed flight overbooking proactively, minimizing disruptions and maintaining customer satisfaction.
Junior Manager
Cummins India Limited
05.2012 - 02.2015
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
- Streamlined office operations for increased efficiency and reduced overhead costs.
Education
High School Diploma -
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal 04.2001 -
Skills
Team development and training
Analytical problem-solving
Client satisfaction focus
Proficient in resolving issues on first contact
Typing Speed 40-45 WPM
NPS improvement specialist
Personal Information
- Father's Name : Ashok Malakar
- Gender: Male
- Nationality: Indian
Achievements Awards
- Spot Award Winner at Tech Mahindra
- Received Clint Appreciation for performance excellence
Hobbies
Listening songs, Playing Games ( Chess, Carom, Cricket)
In my Free time, I love listening to music and playing games like cricket, chess and carom, Music helps me to relax and explore different styles, while games keep me mentally active and allow me to enjoy friendly competition.
Timeline
Customer Support Executive
Tech Mahindra
08.2022 - Current
Customer Service Representative
Infosys BPM
01.2022 - 08.2022
Junior Manager
Cummins India Limited
05.2012 - 02.2015
High School Diploma -
Rajiv Gandhi Proudyogiki Vishwavidyalaya
04.2001 -