Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Ashish Mishra

Ashish Mishra

Ghaziabad

Summary

Accomplished Technical Account Manager with a proven track record at Hilti Pvt Ltd, adept in SAP software and effective communication. Spearheaded initiatives that significantly enhanced customer satisfaction and product functionality, leveraging engineering principles and CRM software competency. Excelled in identifying revenue growth opportunities, underscoring a core market understanding and post-sale relationship maintenance.

Overview

14
14
years of professional experience

Work History

Technical Account Manager

Hilti pvt ltd
Ghaziabad
01.2017 - Current
  • Maintained an up-to-date knowledge of industry trends and competitor activities to provide informed advice to clients
  • Worked closely with product management teams to relay customer feedback and influence future product enhancements
  • Coordinated with engineering teams to address technical issues, reducing resolution times and improving customer satisfaction
  • Identified upselling and cross-selling opportunities, contributing to revenue growth and customer expansion
  • Met frequently with on-site representatives to discuss product needs, support sales goals and facilitate growth
  • Collaborated closely with the engineering team to understand product specifications and applications, enhancing sales pitches
  • Compiled and delivered comprehensive sales reports to senior management, highlighting achievements and identifying areas for improvement
  • Maintained up-to-date knowledge of industry regulations and standards, advising clients on compliance matters
  • Led continuous improvement initiatives, adopting new technologies to enhance application functionality
  • Provided second-level support, resolving complex technical issues promptly
  • Facilitated user training sessions, empowering clients to utilise applications effectively
  • Monitored sales team performance and provided training to help reach targets
  • Participated in trade shows and networking events to represent the company and generate leads
  • Provided after-sales support, resolving any issues promptly to maintain client satisfaction

Technical application engineer

Hilti pvt ltd
Ghaziabad
11.2015 - 01.2017
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained records related to sales for store management.
  • Utilized CRM systems to track customer interactions and sales opportunities.
  • Performed regular price checks to ensure competitive pricing.

Regional Sales Manager

Airflow pvt ltd
Delhi
05.2015 - 11.2015

Application Engineer

Kruger ventilation industries india pvt ltd
Delhi
01.2011 - 05.2013
  • Conferred with customers and engineers to assess equipment needs and determine system requirements.
  • Coordinated the delivery of samples and prototypes between customers and suppliers.

Education

B.tech - Mechanical

Kautilya institute of technology & engineering
Jaipur
08.2010

Skills

  • Effective communication
  • SAP software proficiency
  • CRM software competency
  • Engineering principles familiarity
  • Post-Sale relationship maintenance
  • Core market understanding

Hobbies and Interests

Watch and play Cricket

Timeline

Technical Account Manager

Hilti pvt ltd
01.2017 - Current

Technical application engineer

Hilti pvt ltd
11.2015 - 01.2017

Regional Sales Manager

Airflow pvt ltd
05.2015 - 11.2015

Application Engineer

Kruger ventilation industries india pvt ltd
01.2011 - 05.2013

B.tech - Mechanical

Kautilya institute of technology & engineering

Similar Profiles

CREATE PROFILE
Ashish Mishra