ASHISH MISHRA

HCL TECHNOLOGIES LTD.

10.2019 - Current

Proven track record in managing US banking operations with a focus on AML KYC and analytical methods.
Evaluated individual production and quality metrics through Power BI and Excel.
Managed SLA compliance to maintain operational efficiency.
Directed a team of 24 FTEs with a focus on minimizing attrition levels.
Mentored junior team members, contributing to their professional growth and development.
Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Handled client communication and managed escalations effectively.
Achieved Six Sigma Yellow Belt certification to support quality improvement initiatives.
Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement and prepared streamlined SOP'S(KNOWLEDGE ARTICLES) using Data flow diagrams to pass KT's to newbies.
Developed effective training materials for diverse audiences, resulting in improved skill sets and increased job satisfaction.
Bridged gap between technical and business teams to achieve project alignment.
Proficient in analytics tools as well as intermediate knowledge of Python and SQL too.
Enhanced team productivity by leading specialized training sessions on innovative industry practices.