Ashish Nadar
Mumbai
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Executive - Air Freight Imports
EMU LINES
Navi Mumbai
01.2023 - Current
- Supported sales team members to drive growth and development.
- Ensured all customer inquiries were responded to promptly and accurately.
- Coordinating with the overseas partners for the costing of import air shipment.
- Maintained records of all issued quotes for future reference.
- Monitored shipment movements from nomination to delivery, ensuring timely and accurate cargo delivery to consignees.
- Reviewed import paperwork before submission to Customs authorities for Bill of Entry.
- Coordinated with local airlines to secure delivery orders efficiently.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Management Studies -
SICES
Mumbai05-2020
HSC - Commerce
SICES
Mumbai05-2017
Skills
- Customer relationship management
- Customer queries
- Sales follow-up
- Shipping coordination
- Complaint handling
- Escalation control
- Shipment tracking
- Team collaboration
- Email management
- Call control
- Relationship building
- Customer retention
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Marathi
Beginner (A1)
A1
Hobbies
Cooking
cycling
Timeline
Customer Service Executive - Air Freight Imports
EMU LINES
01.2023 - Current
Bachelor of Management Studies -
SICES
HSC - Commerce
SICES
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