Ashish Nair
Bengaluru
Summary
Dynamic and results-oriented professional with a proven track record in personalized travel planning and client relations. Expertise in crafting tailored travel itineraries based on individual preferences and needs, while ensuring seamless coordination of travel arrangements. Skilled in leveraging Google Analytics and Ads to analyze customer behavior and optimize website performance.Strong communicator with a passion for delivering exceptional service and building long-lasting client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Destination Expert
TripFactory
Bengaluru
03.2023 - 06.2024
- Tailored personalized travel recommendations and itineraries according to individual client preferences and requirements.
- Stayed abreast of current travel destinations, encompassing cultural, historical, and practical insights.
- Orchestrated comprehensive travel arrangements encompassing flights, accommodations, tours, and activities.
- Guided clients through travel documentation processes, including visas and travel insurance.
- Addressed client inquiries promptly and effectively, resolving issues to ensure smooth travel experiences.
- Designed and implemented customized travel itineraries, consistently achieving high levels of client satisfaction.
Nesting Mentor
Regalix (Google)
Bengaluru
01.2023 - 07.2023
- Supervised a team of ten direct reports, overseeing their daily activities and performance.
- Implemented continuous improvement initiatives to enhance product and process knowledge, optimizing day-to-day operations.
- Enforced strict adherence to hourly appointments and scheduling slots.
- Identified opportunities for representatives' improvement, delivering constructive feedback and coaching to foster professional growth.
Senior Associate Consultant
Regalix (Google)
Bengaluru
12.2021 - 01.2023
- Collaborated with analytics team to deploy tracking codes and establish conversion goals in Google Analytics.
- Utilized Salesforce to meticulously track and manage client interactions from initial contact through to closure.
- Facilitated seamless client transitions during the migration from Google Analytics to Google Analytics 4, providing guidance and support.
- Conducted client training sessions on Google Analytics 4 features, functionality, and data interpretation.
- Demonstrated a proven track record of effectively utilizing Google Ads and Analytics to monitor and analyze customer behavior on websites.
- Managed high-value clients and advertisers, maintaining exceptional client satisfaction with minimal escalation rates.
Intern
Bombinate technology
Bengaluru
02.2020 - 03.2020
- Analyzed inquiries from the public across platforms like Quora to discern their core questions.
- Leveraged a curated database of experts to obtain insightful responses to public queries.
- Published optimal expert answers on the company's website to enhance information accessibility.
- Maintained meticulous documentation of all internship activities for record-keeping purposes.
Education
BBA - International Business
New Shores International College
Bengaluru, KA01-2021
Skills
- Clerical Support
- Problem Resolution
- Planning
- Relationship Building
Certification
- 12 in 1 Digital Marketing Course
Timeline
Destination Expert
TripFactory
03.2023 - 06.2024
Nesting Mentor
Regalix (Google)
01.2023 - 07.2023
Senior Associate Consultant
Regalix (Google)
12.2021 - 01.2023
Intern
Bombinate technology
02.2020 - 03.2020
BBA - International Business
New Shores International College
- 12 in 1 Digital Marketing Course
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