Ashish Nayak
Operations Officer
Bhubaneswar
Summary
Operations Officer with 10 years of experience in banking and financial services operations. Skilled in managing high-value customer requests, analyzing workflows, and implementing process improvements to enhance service delivery and compliance. Adept at handling complex queries, conducting root cause analysis, and leveraging MS Excel for reporting and performance tracking. Strong analytical and communication skills with proven ability to deliver timely, accurate, and customer-centric solutions.
To leverage my decade-long expertise in banking operations and customer service to deliver high standards of operational efficiency at American Express. I aim to contribute by improving turnaround times, ensuring compliance, and driving process excellence through data-driven insights and accurate reporting.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Officer
Punjab National Bank
06.2019 - Current
- - Managed branch operations with a focus on compliance, risk control, and customer satisfaction.
- - Conducted root cause analysis of customer service issues and recommended workflow improvements to reduce resolution times.
- - Delivered accurate reports and performance metrics using MS Excel to support management decision-making.
- - Supervised and mentored staff to achieve productivity targets while maintaining exceptional service standards.
- - Managed cash operations, customer handling, and reporting requirements in line with regulatory guidelines.
Customer Associate
United Bank of India
09.2015 - 06.2019
- - Handled customer queries and ensured quick, accurate resolution to enhance satisfaction.
- - Initiated and processed customer transactions while maintaining adherence to bank policies and timelines.
- - Promoted cross-selling of financial products and services, contributing to branch revenue growth.
- - Built and maintained long-term customer relationships to improve engagement and trust.
Education
B.Tech - Mechanical Engineering
ITER
06.2014
Higher Secondary - Science
KIIT Science College
04.2010
Skills
- - MS Excel (reporting and performance tracking)
- - Core banking systems (Finacle)
- - Cash and transaction management
- - Compliance and audit adherence
Certification
- Training on Finacle Core Banking Solution
Timeline
Officer
Punjab National Bank
06.2019 - Current
Customer Associate
United Bank of India
09.2015 - 06.2019
Higher Secondary - Science
KIIT Science College
B.Tech - Mechanical Engineering
ITER