Ashish Nayak

Operations Officer with 10 years of experience in banking and financial services operations. Skilled in managing high-value customer requests, analyzing workflows, and implementing process improvements to enhance service delivery and compliance. Adept at handling complex queries, conducting root cause analysis, and leveraging MS Excel for reporting and performance tracking. Strong analytical and communication skills with proven ability to deliver timely, accurate, and customer-centric solutions.

To leverage my decade-long expertise in banking operations and customer service to deliver high standards of operational efficiency at American Express. I aim to contribute by improving turnaround times, ensuring compliance, and driving process excellence through data-driven insights and accurate reporting.