ASHISH PANDEY
Mumbai
Summary
GNOC Support Engineer monitoring 10Gig and 100Gig backbone links, routing stability, and service health across Tier 1 provider environments. Troubleshoots BGP, MPLS, OSPF / IS-IS, Layer 3 VPN, and Ethernet services during emergency incidents, then coordinates field teams, carriers, and customers to restore service and reduce MTTR. Manages IPv4 and IPv6 assignments, DNS updates, and proactive alerts through IBM Netcool and Cacti.
Overview
3
3
Languages
4
4
Certifications
8
8
years of professional experience
Work History
GNOC Support Engineer
eClerx Services Ltd
Mumabi, Maharashtra
08.2025 - Current
- Monitor Many backbone links daily across 10Gig and 100Gig circuits to spot congestion, saturation, and instability.
- Troubleshoot service-affecting issues including packet loss, latency, flapping, intermittent faults, and RFO across peering and backbone links.
- Support BGP, MPLS, Layer 3 VPNs, and Ethernet services, including prefix advertising, authentication setup, and new turn-up sessions.
- Diagnose BGP route preference, idle-active sessions, dampening, and attribute control using Local Preference, AS_PATH, and extended communities.
- Coordinate with field technicians to isolate physical-layer faults and run RFC 2544, 6349, and OTDR tests over the phone.
- Maintain IPv4 and IPv6 assignments, update DNS A, PTR, and CNAME records, and monitor network health with IBM Netcool and Cacti.
TAC Engineer
Ribbon Communication Private Limited
Mumabi, Maharastra
08.2022 - 08.2025
- Reduced incident resolution time by 50% through faster TAC triage and escalation handling.
- Troubleshot IP packet flow across Layer 2 and Layer 3 technologies, including Ethernet, VLAN, RSTP, ARP, ICMP, TCP, QoS, and policing.
- Diagnosed routing issues across BGP, OSPF, IS-IS, SR-TE, and MPLS services, including LDP and RSVP traffic engineering.
- Investigated NMS and EMS issues using server health checks, Linux CLI, and lab database testing to isolate customer problems.
- Supported FE link testing with Ethernet testers, packet captures, port mirroring, and sampling while validating SW/HW fixes in the network.
- Collaborated with project, sales, and business teams to support ISP OSS/BSS needs, service creation, and cloud-based Freeform troubleshooting.
Network Operation & Maintenance Engg.
Vodafone Idea Limited
01.2021 - 08.2022
- Configured and commissioned new IP services across Cisco, Juniper, and Nokia platforms for enterprise delivery.
- Performed NMS provisioning for IP and MPLS services across one-to-one and one-to-many media paths.
- Created trails, tunnels, and VLAN access with the Planning Team to meet customer bandwidth requirements.
- Supported OSS and IP RAN management teams on enterprise service delivery, node insertion, and cloud migration activities.
- Implemented QoS and policing for L2VPN services, and assisted FE teams with new channel and link rollout.
Network Testing Engineer
ECI Telecom Private Limited
Mumabi, Maharastra
06.2018 - 12.2020
- Developed Python scripts with R&D support to automate database testing and network execution in the lab.
- Conducted site audits, surveys, cabling, fiber routing, and splicing to support field readiness.
- Supported ISP engineers and vendors with node replacement, side shifting, shelf loading, Mux configuration, and outage restoration.
- Created and tested L2VPN and L3VPN services, including commissioning ECI NPTs, XDM, and IP products in the lab.
- Completed server formatting, OS and OSC upgrades, node migrations, shift activities, and software patch installations.
Education
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Dr. A.P.J Abdul Kalam Technical University
06-2018
Higher Secondary Certificate - Science Education
Bayalsi Inter College
05-2014
Skills
BGP
OSPF / IS-IS
Ethernet Technology / RSTP / REP Topology
Linux
MPLS
CWDM Technology
Cisco Viptela administration
FortiGate firewall administration
Layer 3 VPNs
Network monitoring
Incident resolution
Escalation management
Root cause analysis
24/7 operations
Service assurance
Customer support
Troubleshooting
Vendor coordination
Performance monitoring
Certification
Network Security -NGFW FortiGate Firewall
Interests
Cooking, Travelling
Personal Information
Date of Birth: 12 Dec' 94
Timeline
GNOC Support Engineer
eClerx Services Ltd
08.2025 - Current
TAC Engineer
Ribbon Communication Private Limited
08.2022 - 08.2025
Network Operation & Maintenance Engg.
Vodafone Idea Limited
01.2021 - 08.2022
Network Testing Engineer
ECI Telecom Private Limited
06.2018 - 12.2020
Higher Secondary Certificate - Science Education
Bayalsi Inter College
Bachelor of Technology - Electrical, Electronics and Communications Engineering
Dr. A.P.J Abdul Kalam Technical University