Biswajeet Kumar Sharma
Bengaluru
Summary
Experienced network engineer skilled in designing and maintaining complex IT infrastructures. Proven expertise in optimizing network performance, security, and troubleshooting. Proficient in various technologies. Possess a strong background in network security, cloud infrastructure, and technical troubleshooting. Dedicated to providing top-tier support and ensuring optimal performance and security for clients. Committed to continuous learning and staying updated with the latest advancements in cloud security technologies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Iopex Technologies
India
07.2022 - Current
- Established and maintained a proven track record as an experienced Level 3 Engineer specializing in Palo Alto Networks.
- Currently serving as a Technical Support Engineer for Prisma Access, specializing in cloud firewall solutions.
- Delivered advanced technical support consistently, resulting in a 25% decrease in average resolution time for complex network security issues
- Specialized in resolving complex network and security issues related to Palo Alto Networks products, resulting in a 30% enhancement of overall network stability.
- Provided top-tier technical assistance to over 600+ clients as a Palo Alto TAC Engineer, achieving a 95% customer satisfaction rate
- Actively collaborated with cross-functional teams, achieving successful delivery of solutions that enhanced network performance and security
- Focused on providing exceptional customer service, leading to a 20% surge in positive client feedback
- Effectively managed critical business impacts and network outages, reducing downtime by 40% through proactive measures.
- Demonstrated proactive judgment in critical escalations, mitigating potential data breaches and safeguarding the company's profits.
Education
Bachelor in Technology - Computer science and engineering
DITAM
Durgapur06-2022
Skills
- Palo Alto Firewall Configuration and Troubleshooting
- IPsec
- VPN (Global Protect)
- Routing Switching
- DNS
- DHCP
- Networking and Packet processing
- Monitoring
- NAT
- Server profile such as LDAP, SAML, RADIUS integrating with Okta, DUO as MFA
- AZURE
- Pro effective Troubleshooting and communication
- AWS EC2 (hosting your cloud VM firewall)
- User ID
- SSL Decryption
- Jenkins
- Graruda
- GCP Google cloud
- BGP
- OSPF
- TCP
Certification
PCCSE, 17/04/23, 17/04/25, Holder of the prestigious Prisma Certified Cloud Security Engineer (PCCSE) certification, demonstrating expertise in designing, deploying, and managing all aspects of Prisma Access. Proficient in network security best practices, firewall configurations, and threat prevention strategies. This certification underscores a commitment to staying at the forefront of cybersecurity and maintaining a high standard of security knowledge.
Software and tools
- SFDC
- Palo Alto tools such as PANTS, MARVIN, JIRA
- Iperf for network speed testing
- AI enhancement tools for automation to detect various threats
- Global Protect VPN Application from Palo Alto Networks
- Wire Shark
Affiliations
- Gained valuable experience as a Trainee at CSIR-Central Mechanical Engineering Research Institute (CMERI), focusing on embedded systems. Demonstrated ability to work effectively in a research and development environment.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
Timeline
Technical Support Engineer
Iopex Technologies
07.2022 - Current
Bachelor in Technology - Computer science and engineering
DITAM
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