Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yogananda Narasimhamurthy

Bangalore

Summary

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput.

Overview

9
9
years of professional experience

Work History

Technical Support Engineer

Microsoft R&D private limited
Bangalore
10.2022 - Current
  • Tackled support tickets efficiently, delivering prompt solutions.
  • Provided invaluable troubleshooting expertise for a range of azure networking solutions including application gateway, WAF, Azure front door, traffic manager, VNET, VPN gateway, Expressroute, VWAN
  • Successfully fulfilled responsibilities as a company-wide VNET and SLB, Application gateway and Front door and VPN SME
  • Assisted customers with their migrating Front door from classic to Front door Premium/Standard, Application gateway V1 to V2, identifying WAF blocking their URL's due to anomaly scoring by adding exclusions/custom rules.
  • Provided valuable guidance to customers regarding environmental changes within Azure, working closely with architects.
  • Provisioned, configured, and managed Azure Virtual Machines (VMs) for diverse workloads, ensuring optimal performance and cost-efficiency.
  • Implemented secure and scalable storage solutions using Azure Blob Storage, File Shares, and managed disks.
  • Deployed and maintained Azure Web Apps, including configuration of custom domains, SSL bindings, and scaling strategies.
  • Automated VM and storage operations using Azure CLI, PowerShell, and ARM templates.
  • Troubleshot performance and connectivity issues across compute, storage, and web app services, collaborating with engineering teams for resolution.
  • Optimized storage access and web app performance through diagnostics, logging, and application insights.

Consultant

Capgemini
Bangalore
09.2021 - 10.2022
  • Performed troubleshooting for VPN and network issues, ensuring seamless communication between Cloud and On-prem.
  • Effectively integrated incoming clients into the Capgemini network.
  • Allocated IP ranges to the cloud environment while ensuring no conflicts.
  • Effectively deployed VPCs on AWS and established route table associations for centralized traffic flow through NVA.
  • Utilized AWS Transit Gateways to seamlessly connect multiple VPC's under one subscription or across various subscriptions, simplifying routing towards destinations.
  • Maintained up-to-date records of network diagrams.
  • Enhanced connectivity between Capgemini tools (Zabbix, TrendMicro, Graylag etc.) and Client cloud networks.
  • Facilitated the setup of VPN tunnels between Capgemini's FortiGate firewall and clients' various firewalls, like Palo Alto, PF Sense, ensuring secure connectivity.
  • Resolved connectivity problems by troubleshooting Azure NSG's, Express route, and AWS Security groups to optimize network performance.
  • Implemented new VPN tunnels, linking both Azure and AWS to the On-premises infrastructure.

Technical Specialist

Mindtree Ltd
Hyderabad
05.2018 - 09.2021
  • Azure network engineer with experience in improving network infrastructure
  • Configured Virtual networks and VPN Gateways (Routed based and Policy based).
  • Set up connections between multiple Virtual Networks using Vnet to Vnet Peering's.
  • Enhanced network connectivity by configuring IPsec tunnels between Azure and On-Premise
  • Established Vnet to Vnet IPsec tunnel configurations
  • Implemented Point to Site VPN connections
  • Executed the setup of Layer 4 Load balancers, encompassing Basic LB and Standard LB.
  • Resolved concerns with the functionality and setup of Layer 4 load balancers.
  • Implemented Layer 7 Load Balancer, Application Gateway, with and without WAF for improved TTCs.
  • Successfully troubleshooted Application Gateway problems to ensure smooth functionality.
  • Successfully configured Express Route Circuit, enabling connectivity via both Microsoft Public and Private peering
  • Successfully resolved issues with Azure firewall
  • Managed NVA instances for both azure cloud and on-premises, configuring Palo Alto and FortiGate
  • Successfully implemented private endpoints with storage on the Azure portal
  • Troubleshot and resolved performance-related packet drops in IPsec VPN
  • Streamlined configuration of NIC level NSG groups and Subnet level NSG groups
  • Implemented UDRs directing traffic to NVAs.
  • Succeeded in enhancing TTCs by effectively utilizing packet capturing tools including Wireshark and Net Mon
  • Proficient in utilizing layer 7 network devices like Application gateway and Traffic Manager for improved performance.

Network Engineer

Hwelett packard Enterprise
Bangalore
07.2016 - 05.2018

· IPV4 Routing and Enabling port-security for preventing unauthorized network access

· Configuration and analyze BGP, Trunking and Pruning on switched networks

· Configuring and Troubleshooting OSPF NETWORKS.

· Configuring redistribution when connecting different routing protocol domains

· Configuring RIP V2 and EIGRP routing.

· IPSEC, SSL VPN, Remote site VPN

· Using BGP attributes like AS Path Prepend, Local preference, Weight to influence routing

Education

BCA -

DR CV Raman University
Chattisgarh
03-2017

Skills

Microsoft Azure IAAS

Azure Network deployment/troubleshooting

Azure Security

Well verse with OSI Model, IP routing, routing protocols IP addresses,Switching

Network Administration

Troubleshooting

Azure Express route

UDR

Experience in configuring and maintaining Palo-alto, FortiGate firewall and PFsense

Network security group

Virtual Network

VPN

Application gateway

Azure firewall

Load balancer

Packet capture analysis

WAF

AWS transit gateway

AWS Security groups

Network ACL’s

Azure Waf

Azure application gateway, front door, traffic manger

Timeline

Technical Support Engineer

Microsoft R&D private limited
10.2022 - Current

Consultant

Capgemini
09.2021 - 10.2022

Technical Specialist

Mindtree Ltd
05.2018 - 09.2021

Network Engineer

Hwelett packard Enterprise
07.2016 - 05.2018

BCA -

DR CV Raman University
Yogananda Narasimhamurthy