Mohd Hammad Baig

SOC operations, ensuring high availability of enterprise infrastructure through proactive monitoring, incident response, and critical alert management using Zabbix and Nagios (5.9 & 6.5).

• Provided technical leadership and operational oversight to SOC Tech team, driving timely incident resolution and effective escalation management.
• Managed and administered large-scale Linux production and backup servers, taking full ownership of service health, downtime recovery, and system stability.
• Performed deep root cause analysis for server outages, validating network connectivity, traffic flow, service dependencies, and backup processing integrity.
• Monitored and optimized backup jobs, storage utilization, disk performance, and ensured data consistency across Linux environments.
• Conducted advanced log analysis, resolved disk space issues, handled service restarts, and ensured optimal server performance and security compliance.
• Automated Azure infrastructure deployments using Terraform (IaC) and implemented CI/CD pipelines via GitLab and Azure DevOps to streamline operations.
• Managed Docker containers, Kafka data pipelines, and executed Ansible playbooks for automation and remote server monitoring.
• Coordinated high-severity production incidents with international teams, ensuring minimal downtime and SLA adherence.
• Produced detailed operational and downtime reports, contributing to continuous improvement and infrastructure reliability enhancement.

• Installation, configuration, and administration of BMC Discovery.
• Performed system monitoring including server health checks, VM status, CPU/memory utilization, storage monitoring, and log analysis.
• Managed discovery tasks across servers, databases, storage, network devices, and cloud environments.
• Experience in cluster, coordinator, scanner, and consolidation environments.
• User & group management and periodic re-indexing activities.
• Monitored QStar archive manager, tape drives, and tape library backup operations.
• Supervised DR server status and ensured backup and recovery readiness.
• Executed daily/weekly/monthly operational tasks and prepared performance & utilization reports.

• Supported LIC insurance domain project, managing enterprise data operations on Linux servers.
• Uploaded and validated DVD data on clustered servers, ensuring proper data allocation and movement.
• Monitored cluster environments and overall system performance (CPU, memory, storage, network) with log analysis.
• Oversaw backup operations including QStar, tape library, storage backup, and DR server monitoring; troubleshot failures to ensure data integrity.

• Monitored 2G/3G/4G tower sites and handled network downtime alerts.
• Checked power, connectivity, and site hardware status.
• Coordinated with field engineers for issue resolution and follow-ups.
• Ensured minimal service disruption and timely fault closure.