Younus Ahmad Dar
Summary
Knowledge in Incident Response, Vulnerability Management, and Security Improvement Programs, with a strong background in Service Desk roles. Proficient in various IT-related areas, known for problem-solving, decision-making, and organizational skills. Dependable and capable of managing multiple priorities with a positive attitude. Eager to take on additional responsibilities to achieve team objectives. Quick learner, hard worker, and persistent in completing tasks efficiently
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Unisys Global Service
08.2022 - Current
- Interact with other Tier 2 Engineers and Management
- Support, assist, and mentor other Service Desk Technicians to resolve complex issues
- Assist with managing small teams
- Provided assistance with customer escalations to supervisor for all Service Desk Technicians
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Provided assistance with account maintenance and assistance
- Provided remote diagnostics and troubleshooting assistance
- Communicated with users by answering phone calls, chat sessions, and emails
- Created tickets with ServiceNow, to help resolve and track user issues through detailed documenting procedures
- Followed, reviewed, and updated Knowledge articles, and created new ones as appropriate
- Responded to general inquiries and nontechnical questions, as needed
- Provided prompt and courteous customer service, including website navigation assistance
IT Analyst
Cameo Global
06.2020 - 01.2021
- Setting up new configurations for computers including OS image deployment
- Installing, configuring, and upgrading software applications including rollout projects
- Troubleshoot and resolve software applications and OS related problems.
- Using IT service Management tools and Systems to track and route cases.
- Working knowledge of Wi-Fi related issues
- Configuring VPN’s, Routers, Switches
Education
Master of Computer Applications -
University of Kashmir
Srinagar11.2018
Skills
- Investigation and Incident Response
- Incident Event Management
- Log monitoring and gathering
- Monitoring Computer Viruses
- Knowledge of threats, vulnerabilities, risks, attacks and the process of mitigating risks
- Understanding of how to read inbound and outbound traffic
- IDS Monitoring and Triage
- Incident Response
- Log Analysis
- Threat Monitoring
Knowledge and skills
- Attention to Detail
- Email Security
- ServiceNow
- Team Management
- Knowledge of SIEM Tool like Splunk to analyze logs
- Sentinel SIEM
- DNS Security
Systems: Windows PC/Server, MAC OS, Linux, Active Directory (AD), etc
Networking: Various network communication (eg, LAN, WAN, MAN, WLAN, WWAN), VPN, Router, Firewall, TCP/IP,
Software: Cisco VPN, ServiceNow, Remedy, SharePoint, MS Office suites, etc
Certification
Career Essentials in Cybersecurity by Microsoft and LinkedIn
Describe threat protection with Microsoft Defender XDR
CCNA Routing and Switching
Timeline
Technical Support Engineer
Unisys Global Service
08.2022 - Current
IT Analyst
Cameo Global
06.2020 - 01.2021
Master of Computer Applications -
University of Kashmir
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