ASHISH PATHAK
Gurgaon
Summary
Professional, prepared manager with high standards and focus on results. Proven ability to lead teams, adapt to changing needs, and drive performance in multiple locations. Strong skills in strategic planning, operations management, and team collaboration. Known for reliability, flexibility, and results-driven approach.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Operations Lead/ Acting Cluster Manager
Blinkit
03.2025 - Current
- Owned end-to-end last-mile delivery operations across the assigned cluster and multiple cities, ensuring SLA adherence and consistent on-time delivery performance.
- Designed and managed rider rate cards based on demand patterns, city dynamics, and cost targets to balance service levels and burn control.
- Monitored delivery burn and cost trends across different seasons, including peak, lean, and festive periods, ensuring cost efficiency throughout the year.
- Planned and executed festival and high-demand operations (e.g., surge planning, capacity ramp-up, incentive structuring) to handle volume spikes without service degradation.
- Performed deep data analysis on last-mile metrics including TAT, drop rate, utilization, burn per order, and rider productivity to drive informed decisions.
- Oversaw fleet operations, including rider onboarding, ID transfers, attendance, performance management, and disciplinary actions.
- Conducted daily rider huddles and performance reviews to align ground teams with operational and cost targets.
- Reviewed last-mile dashboards, NEPH reports, accounting ledgers, and MIS to identify trends, gaps, and corrective actions.
- Collaborated with Store Managers and City Ops teams to reduce delivery delays, cancellations, and rider shortages.
- Supported new store launches and fleet expansion, ensuring operational readiness and optimal rider mapping.
- Acted as the single point of ownership for last-mile performance, cost control, and rider experience within the cluster.
- Led a team of 10+ city Fleet Coaches, driving standardization, performance alignment, and execution across multiple cities.
Quality Analyst, Operations
Zomato
06.2024 - 12.2024
- Regularly reviewed team performance metrics and delivered actionable feedback, improving accountability and overall productivity.
- Designed and implemented a quality assurance checklist to standardize processes and enhance execution consistency.
- Led structured team meetings and reviews to track progress, align on goals, and promote open communication.
- Leveraged data-driven insights to identify performance gaps and drive targeted improvement action plans.
- Delegated tasks strategically based on project priorities and individual strengths, ensuring timely and effective delivery.
Education
Bachelor of Business Administration -
Sabarmati University
01.2023
Skills
Strong communication and interpersonal skills
Excellent problem-solving abilities
Adaptability and willingness to learn
Operations management
Team leadership
Business planning
Budget strategy
Job Title
Operation Lead
Sports
Sports & Leadership
- Represented the district in competitive cricket, demonstrating teamwork, on-field leadership, and performance under pressure.
- Achieved 2nd rank at the National Athletics level, reflecting discipline, perseverance, and a strong work ethic.
Timeline
Operations Lead/ Acting Cluster Manager
Blinkit
03.2025 - Current
Quality Analyst, Operations
Zomato
06.2024 - 12.2024
Bachelor of Business Administration -
Sabarmati University