Ashish Pathania
Operations Associate
New Delhi
Summary
Versatile Operations and Administrative Professional over 5 years of experience in travel consulting, tour management, and logistics coordination. Skilled in vendor negotiation, client relations, and administrative support, driving efficiency and seamless project execution. A strong multitasker with expertise in problem-solving, process improvement, and delivering exceptional customer service. Known for thriving in dynamic environments while ensuring smooth operations and outstanding client experiences.
Overview
10
10
years of professional experience
Work History
Travel Consultant
International Youth Club
04.2024 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Organized trips for individual, family and groups.
Tour Manager
Skywide Holidays
07.2022 - 04.2024
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
Operations Associate
Trekmunk Pvt Ltd
04.2017 - 06.2022
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Guest Experience Coordinator
Deep Woods Resort
08.2016 - 03.2017
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Implemented customer feedback surveys, utilizing insights to improve services and amenities offered.
- Created a sense of community among guests with engaging social events tailored to their interests.
- Collaborated with housekeeping staff to ensure rooms were prepared according to guests'' preferences.
Trek Leader
Indiahikes
05.2014 - 07.2016
- Coordinated with local guides and porters to ensure smooth logistical operations for the trek, including food and equipment management.
- Led multi-day trekking expeditions for groups, ensuring safety, navigation, and adherence to itinerary.
- Conducted pre-trek briefings and safety instructions for clients, covering essential gear, physical preparedness, and emergency protocols.
- Monitored the physical condition of trekkers, provided first aid in case of injuries, and managed medical emergencies.
- Ensured environmental conservation by following and educating clients on “Leave No Trace” principles.
Education
Bachelor of Arts - Tourism Management
IGNOU
Delhi, India 04.2001 -
Skills
Travel Arrangements – Expertise in organizing detailed itineraries and managing bookings efficiently
Languages
English
Hindi
Punjabi
Timeline
Travel Consultant
International Youth Club
04.2024 - Current
Tour Manager
Skywide Holidays
07.2022 - 04.2024
Operations Associate
Trekmunk Pvt Ltd
04.2017 - 06.2022
Guest Experience Coordinator
Deep Woods Resort
08.2016 - 03.2017
Trek Leader
Indiahikes
05.2014 - 07.2016
Bachelor of Arts - Tourism Management
IGNOU
04.2001 -
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