Summary
Overview
Work History
Education
Skills
Certification
Awards
Hobbies and Interests
Projects
Timeline
Generic
Ashish Pratap

Ashish Pratap

Delhi

Summary

Results-driven Mechanical Engineer with expertise in managing engineering teams, collaborating with cross-functional departments, and overseeing projects from concept to completion. Known for strong communication skills and a self-starting attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ASSISTANT CUSTOMER EXECUTIVE

IENERGIZER
NOIDA
03.2024 - Current
  • Developed and implemented customer service policies and procedures.
  • Provided training to new customer service representatives.
  • Assisted customers with product selection, inquiries, and complaints.
  • Resolved customer issues in a timely manner.
  • Monitored customer satisfaction levels through surveys and feedbacks.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Responded promptly to emails, phone calls, and other forms of communication from customers.
  • Oversaw the development of client relationships through personalized interactions.
  • Created strategies for improving customer experience levels across multiple channels.

Graduate Engineer Trainee(QUALITY)

KEPL
Noida
11.2019 - 03.2020
  • Making monthly production plan (target) with respect to capacity
  • Production follow up according to the TOD (time of delivery)
  • Identify any irregularity in production
  • Also try to find the causes of production loss
  • Maintain the production and to keep the safety stock according to the company norms
  • Handling of man power on the shop floor
  • Department kaizen coordinator
  • Contributed to the development of project plans, specifications and reports related to engineering projects.
  • Analyzed customer requirements and proposed modifications to existing products or services.
  • Interpreted drawings, schematics, diagrams and blueprints effectively.

Education

B. tech - Mechanical Engineering

Maharaja Agrasen Institute of Technology
Ghaziabad
07.2018

12th - Science

Kendriya Vidyala
Bihar
06.2014

10th - Science

Kendriya Vidyalaya
Bihar
06.2012

Skills

  • Lead Generation
  • Problem Solving
  • Negotiation
  • Result Oriented
  • MS Office
  • Customer Segmentation
  • Customer Support
  • Customer Retention Strategies
  • Call Documentation
  • Quality Control
  • Time management abilities
  • Complaint Investigation

Certification

  • Diploma in Mechanical Design, Caddex, Ghaziabad, 03/01/18
  • Diploma in Industrial Mechanical System, Sofcon India Pvt. Ltd., 01/01/20
  • Summer Training in NTPC, Dadri, NTPC, 01/01/18

Awards

  • 1st Prize in Volleyball, 01/01/15
  • Sports coordinator

Hobbies and Interests

  • Business Development
  • Sales
  • Operation

Projects

Solar car With Automatic Breaking system, 05/01/18, Built environment friendly car that is powered by solar energy. It has a special feature of Automatic Breaking System that enables it to stop if any object comes in front of the car, automatically applies brakes, and prevents the passenger along with the car from crashing, saving passengers' lives and the object in front of it.

Timeline

ASSISTANT CUSTOMER EXECUTIVE

IENERGIZER
03.2024 - Current

Graduate Engineer Trainee(QUALITY)

KEPL
11.2019 - 03.2020

B. tech - Mechanical Engineering

Maharaja Agrasen Institute of Technology

12th - Science

Kendriya Vidyala

10th - Science

Kendriya Vidyalaya

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Ashish Pratap