Ajay Kumar
Noida
Summary
Customer support executive with extensive experience in technical support, network troubleshooting, and service delivery. Proven ability to manage customer accounts, resolve issues efficiently, and enhance client retention through proactive engagement. Strong background in client relationship management and sales, contributing to organizational growth and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Success Executive
IEnergizer IT services Pvt. Ltd.
Noida
04.2024 - Current
- Acted as primary contact for Airtel customers across prepaid, postpaid, and broadband services, fostering strong relationships.
- Consistently achieves targets in CSAT, resolution rate, and response time.
- Handled customer interactions promptly and efficiently, contributing to enhanced satisfaction and loyalty.
- Educated customers on product features, plans, and troubleshooting techniques, reducing repeat issues and improving overall service experience.
- Provided technical support to customers for broadband, mobile network, and connectivity issues.
- Adheres to communication protocols and quality standards while maintaining a positive customer experience.
Client Servicing Executive
IndiaMART Intermesh Limited
Noida
03.2022 - 12.2022
- Engaged B2B and SMEs to promote and sell premium India MART listings through targeted calls and client meetings, enhancing client acquisition.
- Consistently achieved monthly sales targets, supporting team revenue goals.
- Strengthened client relationships by focusing on renewals and upselling opportunities, contributing to sustained revenue growth.
- Explained service features, pricing plans, and value propositions to drive conversions.
- Utilized CRM tools to manage leads, monitor pipelines, and track communication effectively.
Education
Bachelors Of Commerce -
Dayalbagh Educational Institute
Agra, Uttar Pradesh05-2021
Senior Secondary Education (Class 12) -
Kids Corner Happy Sr. Secondary School
Agra, Uttar Pradesh05-2018
Skills
- Technical Support Provider
- Service Information Delivery
- Relationship management
- Lead Generation
- Follow-up & Lead Conversion
- Lead generation
- Problem solving
- Upselling and cross-selling
- Call handling
- B2B Sales
- CRM portals
- Hardware and Software Troubleshooting
- Follow-up and lead conversion
- Empathetic Communication
Hobbies and Interests
- Cooking
- Chess
- Fitness
- Video Editing
Languages
- Hindi
- English
Timeline
Customer Success Executive
IEnergizer IT services Pvt. Ltd.
04.2024 - Current
Client Servicing Executive
IndiaMART Intermesh Limited
03.2022 - 12.2022
Bachelors Of Commerce -
Dayalbagh Educational Institute
Senior Secondary Education (Class 12) -
Kids Corner Happy Sr. Secondary School