Overview
Work History
Education
Skills
Projects
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

ASHISH RAKH

Pune

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Analyst

Allstate India Pvt Ltd
Pune
08.2022 - Current
  • Provided customer support for claimants and insured regarding rental invoice reimbursements through inbound calls and email.
  • Handled accounts receivable to ensure timely processing of payments and reimbursements.

Sr. Associate - Operations

WNS Global Services
Pune
09.2019 - 07.2022
  • Facilitating end-to-end customer service for international travelers concerning flight tickets through telephonic and electronic communication

Executive

Sarda Farms
Nashik
12.2017 - 08.2019

Managed inbound and outbound calls regarding milk requirements and dairy product orders.
Sent reminder emails to customers for subscription renewals before expiration.
Provided customers with information about clarified butter, curd, and unsalted butter.
Ensured prompt responses to inquiries related to dairy product subscriptions.

Customer Experience Officer

Credila Financial Services PVT LTD
Nashik
01.2014 - 08.2017
  • Delivered exceptional service to customers regarding education loan requirements through face-to-face meetings and phone calls.
  • Utilized strong interpersonal skills to effectively engage customers in meaningful conversations.

Education

B.Com - Commerce

ISBM University
04-2021

H. S. C - Commerce

Loknete Vyankatrao Hiray Mahavidyalaya
02-2015

S.S.C

Pune University
Maharashta State Board
03-2010

Skills

  • Customer support and chat support
  • Data analysis and claims processing
  • Workflow optimization and process improvement
  • Team collaboration
  • Decision making

Projects

Process Training, Handling 15 people batch for pre and post process training and floor support

Affiliations

  • Participation in sports
  • volunteer work

Accomplishments

  • Top performer for processing the maximum claims
  • Top-quality performer for two consecutive years

Certification

  • Get ready for generative AI
  • Buisness Etiquette
  • Creating a culture of collaboration
  • How to handle poor performers
  • Managing Teams

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Analyst

Allstate India Pvt Ltd
08.2022 - Current

Sr. Associate - Operations

WNS Global Services
09.2019 - 07.2022

Executive

Sarda Farms
12.2017 - 08.2019

Customer Experience Officer

Credila Financial Services PVT LTD
01.2014 - 08.2017

B.Com - Commerce

ISBM University

H. S. C - Commerce

Loknete Vyankatrao Hiray Mahavidyalaya

S.S.C

Pune University
ASHISH RAKH