Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Ashish Rao

Ashish Rao

Ex Chief Operating Officer
Mumbai

Summary

Experienced and enthusiastic professional with track record of success across BFSI. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice, expertise and hands on experience to enhance business performance. Experienced in all aspects of strategy, customer experience and operations. Communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

28
28
years of professional experience
4
4
Certifications

Work History

Co-founder and Partner

Stratalyst Consulting Partners LLP
Mumbai
07.2023 - Current
  • Conducted Lean Six Sigma training for 25 participants at reputed life insurance company
  • Successfully completed project to enhance communication effectiveness for reputed life insurer

Business Consultant

X-Biz Techventures Pvt. Ltd.
Mumbai
07.2023 - Current
  • Focused on expanding reach, managing marquee clients in space of document AI
  • Enhanced team productivity by providing guidance on effective time management and prioritisation techniques.
  • Developed new proposals, contracts and procedures to draw in more clients, mine existing clients (billing over USD200K) and streamline work operations.

Strategic Advisor

Qumata Ltd.
Mumbai
05.2024 - Current
  • Focused on achieving single goal of creating new journeys for life insurance underwriting in Indian Life Insurance Industry
  • Supported executive leadership in decision-making processes by providing insightful recommendations backed by robust data analytics.

Consultant

Enabling Excellence
06.2024 - Current
  • Focused on organizational excellence reimagining for Indian corporates within BFSI

SEVP & Head – Customer Experience and Human Resources

ICICI Prudential Life Insurance Company Ltd.
Mumbai
09.2001 - 06.2023
  • Delivered on unique combination of strategizing and implementing programs and policies focused on enhancing customer and employee experience
  • Responsibilities included engagement with government, regulator and board of directors on aspects which impact customers and industry
  • Enhanced customer experience by listening, empathising and responding to them
  • Digitalised processes and integrated with external ecosystems to enable anytime, anywhere, paperless processing across lifecycle of all stakeholders
  • Established robust governance practices and participated in control reviews across all risk areas continuous process design and re-engineering leading to opportunities for cost consolidation apart from positive impact on experience including during pandemic
  • Focused on revenue assurance while protecting portfolio shaped equitable and inclusive culture across organization, enhancing capacity and building capability
  • Self-motivated, with strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Senior Manager

Jalva Media India Pvt. Ltd.
09.2000 - 09.2001
  • Provided top quality and cost effective Rich Media and streaming solutions over the web for content providers
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.

Manager

Citicorp Securities and Investments Ltd.
06.1996 - 09.2000
  • The role involved transition of Citibank branch banking processes to India Anchored the business forecasting, budgeting and tracking for the Custody business
  • Facilitated process re-engineering across operations - Secured the ISO 9002 standard for the Citibank Custody Services Business in India
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Education

MBA - Finance

Chetana's Institute of Management
Mumbai
04.2001 -

Cost Accountant -

ICWA Inter
Mumbai

Bachelors of Commerce -

NM College of Commerce
Mumbai
04.2001 -

Skills

Adaptable to any role that impacts business

Organization transformation & change management

Process design, re-engineering & innovation

People management

Project management

Analytical thinking and Problem Solving

Client Relationships

Team Leadership & Development

Strategic Planning

Sensitivity to multi-cultural setups and participating in and leading cross-functional international teams

Certification

• Certified Practitioner of Human Centered Design by LUMA Institute

Timeline

Consultant

Enabling Excellence
06.2024 - Current

Strategic Advisor

Qumata Ltd.
05.2024 - Current

Co-founder and Partner

Stratalyst Consulting Partners LLP
07.2023 - Current

Business Consultant

X-Biz Techventures Pvt. Ltd.
07.2023 - Current

• Certified Practitioner of Human Centered Design by LUMA Institute

09-2019

• Certified Six Sigma Black Belt - QAI

10-2011

• Certified Six Sigma Green Belt - QIMPRO Consultants

03-2005

• Certified Quality Improvement Associate - ASQ

08-2004

SEVP & Head – Customer Experience and Human Resources

ICICI Prudential Life Insurance Company Ltd.
09.2001 - 06.2023

MBA - Finance

Chetana's Institute of Management
04.2001 -

Bachelors of Commerce -

NM College of Commerce
04.2001 -

Senior Manager

Jalva Media India Pvt. Ltd.
09.2000 - 09.2001

Manager

Citicorp Securities and Investments Ltd.
06.1996 - 09.2000

Cost Accountant -

ICWA Inter
Ashish RaoEx Chief Operating Officer