Ashish Rao
Ex Chief Operating Officer
Mumbai
Summary
Experienced and enthusiastic professional with track record of success across BFSI. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice, expertise and hands on experience to enhance business performance. Experienced in all aspects of strategy, customer experience and operations. Communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
28
28
years of professional experience
4
4
Certifications
Work History
Co-founder and Partner
Stratalyst Consulting Partners LLP
Mumbai
2023.07 - Current
- Conducted Lean Six Sigma training for 25 participants at reputed life insurance company
- Successfully completed project to enhance communication effectiveness for reputed life insurer
Business Consultant
X-Biz Techventures Pvt. Ltd.
Mumbai
2023.07 - Current
- Focused on expanding reach, managing marquee clients in space of document AI
- Enhanced team productivity by providing guidance on effective time management and prioritisation techniques.
- Developed new proposals, contracts and procedures to draw in more clients, mine existing clients (billing over USD200K) and streamline work operations.
Strategic Advisor
Qumata Ltd.
Mumbai
2024.05 - Current
- Focused on achieving single goal of creating new journeys for life insurance underwriting in Indian Life Insurance Industry
- Supported executive leadership in decision-making processes by providing insightful recommendations backed by robust data analytics.
Consultant
Enabling Excellence
2024.06 - Current
- Focused on organizational excellence reimagining for Indian corporates within BFSI
SEVP & Head – Customer Experience and Human Resources
ICICI Prudential Life Insurance Company Ltd.
Mumbai
2001.09 - 2023.06
- Delivered on unique combination of strategizing and implementing programs and policies focused on enhancing customer and employee experience
- Responsibilities included engagement with government, regulator and board of directors on aspects which impact customers and industry
- Enhanced customer experience by listening, empathising and responding to them
- Digitalised processes and integrated with external ecosystems to enable anytime, anywhere, paperless processing across lifecycle of all stakeholders
- Established robust governance practices and participated in control reviews across all risk areas continuous process design and re-engineering leading to opportunities for cost consolidation apart from positive impact on experience including during pandemic
- Focused on revenue assurance while protecting portfolio shaped equitable and inclusive culture across organization, enhancing capacity and building capability
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Senior Manager
Jalva Media India Pvt. Ltd.
2000.09 - 2001.09
- Provided top quality and cost effective Rich Media and streaming solutions over the web for content providers
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
Manager
Citicorp Securities and Investments Ltd.
1996.06 - 2000.09
- The role involved transition of Citibank branch banking processes to India Anchored the business forecasting, budgeting and tracking for the Custody business
- Facilitated process re-engineering across operations - Secured the ISO 9002 standard for the Citibank Custody Services Business in India
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
MBA - Finance
Chetana's Institute of Management
Mumbai 2001.04 -
Cost Accountant -
ICWA Inter
MumbaiBachelors of Commerce -
NM College of Commerce
Mumbai 2001.04 -
Skills
Adaptable to any role that impacts business
Organization transformation & change management
Process design, re-engineering & innovation
People management
Project management
Analytical thinking and Problem Solving
Client Relationships
Team Leadership & Development
Strategic Planning
Sensitivity to multi-cultural setups and participating in and leading cross-functional international teams
Certification
• Certified Practitioner of Human Centered Design by LUMA Institute
Timeline
Consultant
Enabling Excellence
2024.06 - Current
Strategic Advisor
Qumata Ltd.
2024.05 - Current
Co-founder and Partner
Stratalyst Consulting Partners LLP
2023.07 - Current
Business Consultant
X-Biz Techventures Pvt. Ltd.
2023.07 - Current
• Certified Practitioner of Human Centered Design by LUMA Institute
2019-09
• Certified Six Sigma Black Belt - QAI
2011-10
• Certified Six Sigma Green Belt - QIMPRO Consultants
2005-03
• Certified Quality Improvement Associate - ASQ
2004-08
SEVP & Head – Customer Experience and Human Resources
ICICI Prudential Life Insurance Company Ltd.
2001.09 - 2023.06
MBA - Finance
Chetana's Institute of Management
2001.04 -
Bachelors of Commerce -
NM College of Commerce
2001.04 -
Senior Manager
Jalva Media India Pvt. Ltd.
2000.09 - 2001.09
Manager
Citicorp Securities and Investments Ltd.
1996.06 - 2000.09
Cost Accountant -
ICWA Inter
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