Ashish Saxena
Rampur
Summary
Technology Analyst with expertise in Citrix and VMware Horizon administration, specializing in technical issue resolution and system performance enhancement. Managed Active Directory and provided direct support to end-users, ensuring seamless operations. Developed comprehensive documentation to boost work efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technology Analyst
TELUS International (Cda) Inc
noida
01.2024 - Current
- Investigated and resolved escalated technical issues within Citrix environment, focusing on performance and connectivity.
- Administered and maintained virtual desktop infrastructure (VDI) and published application servers.
- Managed golden images for Machine Creation Services (MCS), including updates and deployment of patches.
- Facilitated new client onboarding through account creation, access configuration, and guidance on Citrix usage.
- Executed hands-on management of group policies to ensure compliance and functionality.
- Upgraded Citrix components such as Storefront, VDA, and Director to enhance system performance.
- Assigned or revoked user access to specific desktop and application pools based on requirements in the VMware environment.
- Resolved complex issues involving VMware Horizon Client, addressing connectivity, display, and performance challenges.
- Administered compute power increments in VDI to meet performance demands.
Executed monthly VDI cleanup activities to maintain optimal system functionality.
Managed admin access over VDI to ensure security compliance.
Addressed incidents related to VMware environments promptly and effectively.
Senior Associate
NTT DATA
08.2023 - 12.2023
- Under training.
- Roles were related to Service Desk L1.5.
Analyst
HCL Tech
09.2021 - 08.2023
- Assisted users in troubleshooting connectivity issues with Citrix Workspace app, resolving slow performance and disconnections.
- Conducted daily health checks on Citrix server farm to verify operational functionality of all components.
- Monitored user sessions through Citrix Director, logging off or disconnecting inactive or problematic accounts.
- Resolved access issues by addressing tickets for users unable to log in or launch applications.
- Ensured availability and accessibility of published applications, reporting failures to higher-level teams.
Analyst Trainee
HCL-Tech
05.2020 - 09.2021
- Resolved escalated technical issues involving operating systems, hardware, and applications.
- Provided Level 1 support for virtualization platforms and Citrix environments.
- Troubleshot enterprise applications to ensure operational efficiency.
- Served as escalation point and mentor for Level 1 Service Desk staff.
- Created and updated knowledge base articles and technical documentation for common issues.
- Work on different tools like SSCM console, Active Directory, Citrix Director, etc.
Education
B.Tech - ECE
Dr. A. P. J. Abdul Kalam Technical University
Lucknow01.2019
Intermediate -
Uttar Pradesh State Board of High School And Intermediate Education
Rampur01.2015
High School -
Uttar Pradesh State Board of High School And Intermediate Education
Rampur01.2013
Skills
- Citrix administration
- VMware Horizon administration
- Active Directory management
- Windows OS (client and server)
- ServiceNow
- Azure Fundamentals
- Virtual desktop infrastructure
- Technical documentation
Custom
Hereby declare that the above-mentioned information is true to my best knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars
Personal Information
Title: Technology Analyst
Custom
TELUS INTERNATIONAL
Certification
- Azure Fundamentals- AZ-900
Timeline
Technology Analyst
TELUS International (Cda) Inc
01.2024 - Current
Senior Associate
NTT DATA
08.2023 - 12.2023
Analyst
HCL Tech
09.2021 - 08.2023
Analyst Trainee
HCL-Tech
05.2020 - 09.2021
B.Tech - ECE
Dr. A. P. J. Abdul Kalam Technical University
Intermediate -
Uttar Pradesh State Board of High School And Intermediate Education
High School -
Uttar Pradesh State Board of High School And Intermediate Education
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