Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Declaration
Declaration
CustomerServiceRepresentative
Ashish Sharma

Ashish Sharma

Sales, Relationship & Hospitality Management
Delhi

Summary

Enthusiastic sales manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and training in sales. Motivated to learn, grow and excel in sales industry.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Weddingz.in By Oyo

Cluster Head
Delhi
11.2022 - 02.2023
  • Worked well in team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service and managed 50 customer & team calls per day.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with strong sense of personal responsibility.
  • Responsible for helping team members for achieving cluster's monthly targets and meeting deadlines. Increased Sales by 25% in North Delhi.

Cuemath

Sales Manager
Delhi
07.2021 - 11.2022
  • Responsible for Pilot projects for offering Math classes in academy from pre sales till after sales services.
  • Manage existing relationships, increasing renewal sales by 10% every month.
  • Collaborate with cross-functional teams to improve customer service experience
  • Perform market research on competitive landscape and industry trends
  • Ensuring completing daily tasks and Key responsibility areas.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Weddingz.in By OYO

Venue Manager
Delhi
05.2019 - 07.2021
  • Responsible for increasing corporate business for banquets in area of west delhi.
  • Analyzed clients needs to suggest products to meet individual demands and close sales.
  • Communicated product value, quality and style to educate and entice potential clients.
  • Fostered relationships with local and national event suppliers to obtain best price, quality, and delivery of products.
  • Increased 20% events business in West Delhi area and closed 20 lakh at each venue of total 8 venues.

K11 Education Of Fitness Sciences

Front Desk Associate
Delhi
09.2018 - 05.2019
  • Answered multi-phone phone system with handling over 80 calls per day and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of front desk area.
  • Resolved customer problems and complaints.

The Imperial Hotel

Catering Assistant
New Delhi
10.2016 - 12.2017
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types& successfully Managed over 40 cover table at one time.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Increased it by 10%
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

The Oberoi Hotels & Resorts

F&B Assistant
Delhi
09.2015 - 03.2016
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

MBA - Hotel Management

Himalayan Garhwal University
Pauri Garhwal, Uttrakhand
08.2019 - 07.2021

Bachelor of Science - Hotel Management

Institute Of Hotel Management
Dehradun, Uttrakhand
08.2012 - 08.2015

Skills

Relationship Building

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Interests

Sales And Result Focused

Effective Communication

Tackles Challenges

Additional Information

Father's Name : Satpal Sharma
Date of birth : 26th Nov 1994
Marital Status : Unmarried
Nationality : Indian
Language known : English & Hindi

Timeline

Weddingz.in By Oyo

Cluster Head
11.2022 - 02.2023

Cuemath

Sales Manager
07.2021 - 11.2022

MBA - Hotel Management

Himalayan Garhwal University
08.2019 - 07.2021

Weddingz.in By OYO

Venue Manager
05.2019 - 07.2021

K11 Education Of Fitness Sciences

Front Desk Associate
09.2018 - 05.2019

The Imperial Hotel

Catering Assistant
10.2016 - 12.2017

The Oberoi Hotels & Resorts

F&B Assistant
09.2015 - 03.2016

Bachelor of Science - Hotel Management

Institute Of Hotel Management
08.2012 - 08.2015

Declaration

I hereby declare that the information provided is true to the best of my knowledge and belief.

Declaration

I hereby declare that the information provided is true to the best of my knowledge and belief.

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Ashish SharmaSales, Relationship & Hospitality Management