Digital Marketing
Hi, I’m
Ashish Sharma
Sr. Business Advisor & Digital Content Manager
Summary
PGDM in Marketing with over 15 Years of experience in Client Servicing and Digital Marketing. Successfully delivered large scale projects for Pharmaceutical companies in Platform deployment, User Adaption, Training, Content Migration & implementing other Digital Capabilities. Experienced professional in working with stake holders across continents i.e. EMEA, US and APAC, and experienced in dealing with diversity and cultural differences, including the management and coordination with international teams.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
years of professional experience
3
Certifications
4
Languages
Work History
Novartis Healthcare Pvt. Ltd. PharmDHyderabad
Sr. Business Advisor & Digital Project Manager
11.2015 - Current
Job overview
- Reviewed customer concerns, and new opportunities to drive business strategy.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated project planning and execution with team members and product owners
- Have roadmap discussions with teams in order to achieve product goals and metrics.
- Used content management system to analyze user engagement.
- Managed content distribution to online channels and social media platforms.
- Managed product demonstrations and testimonials for performance evaluation.
- Coordinated design meetings and decisions with internal departments and teams.
- Developed product documentation to communicate upcoming features and products to internal teams.
Accenture Services Pvt Ltd.Mumbai
Sr. Program and Project Manager
03.2012 - 11.2015
Job overview
- Supported and Managed Multiple Digital Services for a Pharmaceutical client.
- Lead a team of 15 FTE's managing Librarian Services.
- Acted as a single point of contact for stakeholders for Digital Services like Email Marketing, Video On Demand, Website Decommissioning, Webinar
- Helped the client in developing website portals and social media pages to promote businesses.
- Monitored and tracked project progress to support timely completion.
- Liaised between clients and management to provide updated status reports.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
First Source Solutions PvtMumbai
Sr. Technical Support Associate
08.2009 - 05.2010
Job overview
- Resolved diverse range of technical issues faced customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Swift Computers Pvt LtdMumbai
Sr Network & Hardware Engineer
06.2010 - 10.2011
Job overview
- Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
- Participated in internal audits of quality management system.
- Investigated hardware product issues involving materials and software and devised solutions.
- Traveled to customer sites to provide prompt resolutions to issues.
Electronic Data System Pvt LtdMumbai
Technical Support Associate
06.2006 - 04.2007
Job overview
- Managed high levels of call flow and responded to technical support needs.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Education
Welingkar Institute of Management
PGDM from Marketing
01.2015 - 2016.05
Mumbai University(Thakur College of Science & Commerce
Bachelor of Commerce
06.2008 - 2009.05
Mumbai University(Thakur College of Science & Commerce
Higher Secondary
06.2003 - 2004.05
Dr. S. Radhakrishnan VidyalayaMumbai
Secondary from School
04.2001 - 2002.05
Skills
Client liaison
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Contributed to a reduction in operational costs of 70%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Identified as one of the consistent Top Performers by the HR at an organizational level.
- Represented the organization as a speaker on behalf of Novartis for a DAM conference “Henry Stewart DAM Conference”
- Led ISO & Audit activities within the organization to ensure IT Compliance of Systems and other ISO Policies.
Certification
Prince2 Foundation & Agile
Interests
Artificial Intelligence & Automoation
Marketing & Finance
Timeline
Sr. Business Advisor & Digital Project Manager
Novartis Healthcare Pvt. Ltd. PharmD
11.2015 - Current
Welingkar Institute of Management
PGDM from Marketing
01.2015 - 2016.05
Sr. Program and Project Manager
Accenture Services Pvt Ltd.
03.2012 - 11.2015
Sr Network & Hardware Engineer
Swift Computers Pvt Ltd
06.2010 - 10.2011
Sr. Technical Support Associate
First Source Solutions Pvt
08.2009 - 05.2010
Mumbai University(Thakur College of Science & Commerce
Bachelor of Commerce
06.2008 - 2009.05
Technical Support Associate
Electronic Data System Pvt Ltd
06.2006 - 04.2007
Mumbai University(Thakur College of Science & Commerce
Higher Secondary
06.2003 - 2004.05
Dr. S. Radhakrishnan Vidyalaya
Secondary from School
04.2001 - 2002.05
Prince2 Foundation & Agile
2021-03
ITIL V4
2021-01
Aprimo DAM
2021-07
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