PRIYANKA BHOSLE
Mumbai
Summary
My primary goal is to improve employee performance and productivity within the institution. I aim to use the fullest of my expertise in training needs identification, designing of training programs and its implementation, and a highly effective feedback process in order to achieve this goal. During my years of experience in the previous companies, I have worked in collaboration with employees from entry to senior management level with optimal results. One of my objectives is geared towards my own continuous professional improvement in my field of expertise. This being said, I am confident that I will be an asset to the company that I become a part of.
Overview
18
18
years of professional experience
Work History
Head Learning & Development
Impresario Hospitality & Entertainment Pvt. Ltd.
Mumbai
07.2023 - 06.2024
- I direct day to day operation and collaborate with business leaders & HR teams to leverage common content tools, and training solutions to solve short & long term business objectives.
- Currently leading 4 units across the city with 400 person business units.
- To develop property Training Critical Path, coordinate and monitor the implementation of the pre-opening training activities.
- Liaising with the Strategic Leadership Team pertaining to departmental training needs and addressing them in relations to support the achievement of the organization objectives.
- Administrating the training budget and exercise cost effective measures in purchasing of training materials, operating supplies, training fees and programs etc.
- Continuously build service excellence culture through training; by assisting the departments in elevating service levels in skills, knowledge, capabilities and attitude of every associate.
- Advice, guide and assist departments to transform service from task oriented to experience oriented.
- Laser focus on adding realism and improving the employee training experience. Inserted blended adult learning approach to deliver foundational and advanced skills training with complex training capstone projects to build and demonstrate proficiency.
Lead Learning & Development Manager
Hunger Inc. Hospitality
Mumbai
05.2022 - 05.2023
Learning & Development Lead Learning & Development Manager
CBRE
Mumbai
12.2020 - 03.2021
Human Resources Training Manager
Westin Hotel
Pune
05.2017 - 09.2020
Service Manager -F & B Divisional Trainer
Shangri-La Hotel
Bangalore
04.2015 - 05.2017
Service Manager -F & B Service
Sheraton Hotel
Bangalore
11.2013 - 01.2015
Service Manager -F & B Service
SHANGRI-LA HOTEL
Mumbai
05.2012 - 09.2013
Assistant Manager - Restaurant
Grand Hyatt
Mumbai
05.2008 - 11.2010
Team Leader – Restaurant
ITC Grand, The Maratha Mumbai, The Luxury Collection
Mumbai
05.2007 - 12.2007
Stewardess – Restaurant
The Oberoi Hotel
Nariman Point, Mumbai
09.2006 - 04.2007
Stewardess - Restaurant
Intercontinental, The Grand Hotel
Mumbai
Education
Diploma in Hotel Management -
05.2004
H.S.C -
03.2002
S.S.C -
01.2000
Skills
- Recruitment Handling
- POSH Trainer and Panelist
- Handled Employee Grievance
- Employee Engagement
- HSE guidelines
- HSE procedures
- Instructional Designer
- Conducting trainings with online & Classroom platforms
- Coaching & Guidance
- Execution & Facilitation of learning modules
- Marriott Cleanliness Champion Core committee
- F&B Operations
- Excellent presentation, interpersonal, verbal & written communication, and listening skills
- Hospitality Services
- Computer skills
- Training and development
- Staff Management
- Organization and Time Management
- Analytical Thinking
- Conflict Resolution
- Supervision and leadership
- Quality Assurance
- Decision-Making
Passportno
V2953884
Personal Information
Date of Birth: 05/19/86
Timeline
Head Learning & Development
Impresario Hospitality & Entertainment Pvt. Ltd.
07.2023 - 06.2024
Lead Learning & Development Manager
Hunger Inc. Hospitality
05.2022 - 05.2023
Learning & Development Lead Learning & Development Manager
CBRE
12.2020 - 03.2021
Human Resources Training Manager
Westin Hotel
05.2017 - 09.2020
Service Manager -F & B Divisional Trainer
Shangri-La Hotel
04.2015 - 05.2017
Service Manager -F & B Service
Sheraton Hotel
11.2013 - 01.2015
Service Manager -F & B Service
SHANGRI-LA HOTEL
05.2012 - 09.2013
Assistant Manager - Restaurant
Grand Hyatt
05.2008 - 11.2010
Team Leader – Restaurant
ITC Grand, The Maratha Mumbai, The Luxury Collection
05.2007 - 12.2007
Stewardess – Restaurant
The Oberoi Hotel
09.2006 - 04.2007
Stewardess - Restaurant
Intercontinental, The Grand Hotel
Diploma in Hotel Management -
H.S.C -
S.S.C -
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