Ashish Singh

• Proactively identifying the issues, resolve and communicate the progress timely in a professional manner
• Performing pattern identification towards assessing overall impact of an issue and help towards RCA
• Monitoring the jobs, analyse and work with different teams in case of any failures
• Incident, Operational, Change management
• Streamline operations tasks through automations
• Reviewing all tasks on periodic basis and automate repetitive tasks
• Enhancing operational reliability and scalability of existing tasks
• Supporting planned changes with deployment, post deployment monitoring and create new dashboards or alerts as needed to monitor new changes in system
• Documenting the work to share the knowledge among the teams
• Managing and improving system reliability, performance, and scalability
• Developed and maintained CI/CD pipelines using Jenkins and GitHub Actions
• Implemented AWS infrastructure automation using Terraform and Ansible
• Deployed and managed applications in Kubernetes (EKS) clusters
• Created Docker images and containerized applications for deployment
• Monitored and optimized infrastructure using Prometheus, Grafana, and AWS CloudWatch
• Automated backup, failover, and recovery mechanisms for high availability
• Led incident response and root cause analysis (RCA) for critical system outages
• Improved business productivity for clients by 70% by re-engineering and designing infrastructures.
• Resolved complex technical issues by troubleshooting systems, analyzing root causes, and implementing effective fixes.
• Proactively monitored system performance trends to anticipate potential issues before they escalated into larger problems.
• Created comprehensive documentation for system designs, ensuring clarity of purpose and facilitating seamless maintenance activities.

• Designed and implemented scalable, fault-tolerant AWS solutions for production workloads
• Set up monitoring dashboards and alerting using Prometheus, Grafana, and CloudWatch
• Configured and managed AWS services like EC2, S3, RDS, and Auto Scaling
• Developed and maintained Ansible playbooks for configuration management
• Automated infrastructure provisioning using Terraform and CloudFormation
• Performed disaster recovery planning and execution for business continuity

Monitoring and improve the performance, availability, and reliability of production systems.
Implementing and maintaining monitoring, alerting, and logging tools to ensure early detection and resolution of issues.
Proactively designing and maintain infrastructure to prevent issues before they arise, minimizing the need for reactive responses.
Troubleshooting and resolving issues if they arise, ensuring minimal downtime and impact on end-users.
Contributing to post-incident reviews to improve the response and prevent similar issues.
Automating repetitive tasks and processes to improve efficiency and reduce human error.
Writing and maintain scripts in Python, Shell, or similar languages to support operational tasks.

• Responsible for debugging and troubleshooting application and production issues on SQL, Unix, Shell Scripting, and Java
• Support experience on trading applications
• Wrote Unix Shell scripts and analyzed logs for investment banking projects
• Troubleshot jobs related to SQL, Unix Shell scripting, and PL/SQL
• Monitored and troubleshot Autosys jobs, as well as created new jobs in Autosys
• Investigated & resolved problems in existing systems to ensure smooth functioning of investment banking systems
• Worked on Problem Management and Incident Management to resolve critical issues
• Worked on Asset Control Tool for reference data management, processing equity, futures, and fixed income files

• Provided application support and maintenance for telecom clients
• Automated deployment and release processes using Jenkins and Shell Scripting